Management and review of the Services Clause Samples

Management and review of the Services. The Supplier will be expected to continually improve the way in which the Ordered Panel Services are to be delivered throughout the Legal Services Contract’s duration in line with KPI. Suppliers are expected to adhere to the Key Milestones, Deliverables and Performance standards set out at paragraphs 2 and 3 of Section C below. The Supplier will meet with the Customer on a 6 monthly basis for the purposes of contract review meetings to discuss quality measures and KPI. Suppliers are expected to provide any management information relevant to the meeting or as requested by the Customer no later than 7 days prior to the meeting. The Customer will undertake an audit of Supplier’s files at a rate of up to 20 files at intervals post contract inception of 3 months, 6 months, 12 months, 18 months, and 24 months. Additional audits may be undertaken at the Customer’s discretion in the event of poor performance under the contract. In the event of poor performance through the failure to deliver KPI to time and of appropriate quality, the Customer will discuss matters informally with the Supplier, and outline required improvements. The Customer reserves the right to limit or reduce allocation of panel service work until the Supplier can demonstrate to the reasonable satisfaction of the Customer that they will be able to provide services to the required standard. Any such measures at the informal stage will be the subject of prior discussion between the Supplier and the Customer. In the absence of the required improvements, the Customer shall be entitled to serve an improvement notice on the Supplier and the Supplier shall implement such requirements for improvement as set out in the improvement notice. The Customer shall be entitled to require the Supplier to prepare and provide an improvement plan within 14 days of a written request by the Customer for any such improvement notice. The Customer shall be entitled in its discretion to suspend entirely or limit the Ordered Panel Services from the date of service of the improvement notice to the date the improvement plan (as set out in the improvement notice) is implemented in full to the satisfaction of the Customer. If the Supplier does not implement an improvement plan or the improvements set out in an improvement notice in a reasonable period, the Customer will provide the Supplier with a final warning and any continued poor performance under the contract may result in termination of the contract. The Supplier is requi...

Management and review of the Services. The Supplier shall put in place a structure to manage the Panel in accordance with Panel Agreement Schedule 2 (Panel Services and Key Performance Indicators). A full governance structure for the Panel will be agreed between the Parties during the Panel Agreement implementation stage. The Supplier shall ensure that the Personnel are available to Customers at the Call Off stage: key contact with the Customer; overall responsibility for quality assurance, success of assignment and supervision of supplier personnel; Customer relationship management; overall responsibility for working within budgets agreed as part of a Legal Services Contract

Management and review of the Services. The Supplier shall: confirm to the Customer that any review required has, in each case, been completed; and (b)report to the Customer on the outcome of the review (including documenting the same in such form as the Customer may reasonably require); and (c)make and apply such adjustments to the plans for the delivery of the Ordered Panel Services as the Customer may direct.