Common use of Management Escalation Clause in Contracts

Management Escalation. Management escalation is the process of elevating a critical problem to appropriate levels of management to aid in its resolution. If at any time Delta believes that a problem is not being addressed in a timely and effective manner, the issue may be brought to the attention of the Manager of Operations Response Services. If escalating the issue to this level does not bring a satisfactory response it may be further escalated to the Director of Technical Operations Support. The table below lists the management contacts to use for escalations. Escalations should occur when the response, resolution, or close times shown in the table in Section 6.2 are not met, and/or the delivered results are otherwise unsatisfactory. For clarity, the management escalation process described in this Section 8 shall not limit any remedies otherwise available to Delta pursuant to the Agreement. 1st Escalation Network Operations Center Manager [***] 2nd Escalation Director of Network Operations [***] 2nd Escalation Alternate Director of Technical Operation Support [***] [***] 767-300 [***] [***] [***] [***] A330 [***] [***] [***] [***] 767-400 [***] [***] [***] [***] 747 [***] [***] [***] [***] 777 [***] [***] [***] [***] 757 [***] [***] [***] [***] The above schedule does not reflect, and will be adjusted to the extent of, any Excusable Delays. Without limiting the foregoing, the parties agree that the following shall be deemed Excusable Delays: [***] Installation completion dates are not available for inclusion in the above schedule as of the Effective Date but will be determined and added to the schedule, as follows, based on the applicable STC dates set forth above as they may be adjusted to the extent of any Excusable Delays: [***] Note that installation kit weights are estimated and may be adjusted after CDR.

Management Escalation. Management escalation is the process of elevating a critical problem to appropriate levels of management to aid in its resolution. If at any time Delta believes that a problem is not being addressed in a timely and effective manner, the issue may be brought to the attention of the Manager of Operations Response Services. If escalating the issue to this level does not bring a satisfactory response it may be further escalated to the Director of Technical Operations Support. The table below lists the management contacts to use for escalations. Escalations should occur when the response, resolution, or close times shown in the table in Section 6.2 are not met, and/or the delivered results are otherwise unsatisfactory. For clarity, the management escalation process described in this Section 8 shall not limit any remedies otherwise available to Delta pursuant to the Agreement. 1st Escalation Network Operations Center Manager [***] 2nd Escalation Director of Network Operations [***] 2nd Escalation Alternate Director of Technical Operation Support [***] [***] Fleet Type Number of A/C Prototype A/C Out of Service Date STC PMA 767-300 [***] [***] [***] [***] A330 [***] [***] [***] [***] 767-400 [***] [***] [***] [***] 747 [***] [***] [***] [***] 777 [***] [***] [***] [***] 757 [***] [***] [***] [***] The above schedule does not reflect, and will be adjusted to the extent of, any Excusable Delays. Without limiting the foregoing, the parties agree that the following shall be deemed Excusable Delays: [***] Installation completion dates are not available for inclusion in the above schedule as of the Effective Date but will be determined and added to the schedule, as follows, based on the applicable STC dates set forth above as they may be adjusted to the extent of any Excusable Delays: [***] Note that installation kit weights are estimated and may be adjusted after CDR.