Common use of MANAGEMENT OF THE SERVICE Clause in Contracts

MANAGEMENT OF THE SERVICE. 5.1. The Audit Manager is responsible for the management and delivery of the service and will in practice fulfil the role of the Head of Internal Audit for the Joint Committee. Any queries arising from specific audit reports and general day to day enquiries about the service should be addressed to the Audit Manager. Contact details are: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Audit Manager, Internal Audit Service, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ 5.2. The Audit Manager will report functionality of the audit service to the Central Durham Crematorium Joint Committee who will undertake the role of the “Board” for the purpose of the PSIAS and Internal Audit activity. For operational management purposes the Audit Manager will report to, the Head of Finance and Transactional Services within Durham County Council who is authorised to act on behalf of the Corporate Director Resources, the Treasurer to the Joint Crematorium Committee. 5.3. The Audit Manager and the Head of Finance and Transactional Services and / or the Bereavement Services Manager will meet periodically to review performance on delivering agreed services and agree any changes to the delivery of the Service. Such meetings may be attended by other such persons as either party may wish. 5.4. The Chief Internal Auditor and Corporate Fraud Manager at Durham County Council is ultimately responsible for the performance and effectiveness of services provided to the Joint Committee under this agreement. Any issues concerning any aspect of the delivery of the service or terms of this agreement that can not be satisfactory resolved with the Audit Manager should be referred to the Chief Internal Auditor and Corporate Fraud Manager. Contact details are: ▇▇▇▇ ▇▇▇▇▇▇▇, Chief Internal Auditor and Corporate Fraud Manager, Internal Audit Service, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: ▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇

MANAGEMENT OF THE SERVICE. 5.1. The ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, (Audit Manager Manager), is responsible for the management and delivery of the service Internal Audit Service and will in practice fulfil the role of the Head of Internal Audit for the Joint Committee. Any queries arising from specific audit reports and general day to day enquiries about the service should be addressed to the Audit Manager. Contact details are: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Audit Manager, Internal Audit Service, • In person at ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ • E-mail: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ • Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ 5.2. The Audit Manager will report functionality of the audit service to the Central Durham Mountsett Crematorium Joint Committee who will undertake the role of the “Board” for the purpose of the PSIAS and Internal Audit activityActivity. For operational management purposes the Audit Manager will report toto ▇▇▇▇ ▇▇▇▇▇, the Head of Finance and Transactional Financial Services within Durham County Council who is authorised to act on behalf of the Corporate Director Resources, the Treasurer to the Joint Crematorium Committee. 5.3. The Audit Manager and the Head of Finance and Transactional Financial Services and / or /or the Bereavement Services Manager Crematorium Superintendent will meet periodically to review performance on delivering agreed services and agree any changes to the delivery of the Service. Such meetings may be attended by other such persons as either party may wish. 5.4. ▇▇▇▇▇▇ ▇▇▇▇▇▇, Strategic Insurance and Risk Officer, is responsible for the provision of risk management support. 5.5. The Chief Internal Auditor and Corporate Fraud Manager at Durham County Council is ultimately responsible for the performance and effectiveness of Internal Audit and Risk Management services provided to the Joint Committee under this agreement. Any issues concerning any aspect of the delivery of the service or terms of this agreement that can not be satisfactory resolved with the Audit Manager other officers should be referred to the Chief Internal Auditor and Corporate Fraud Managerhim. Contact details are: ▇▇▇▇ ▇▇▇▇▇▇▇, Chief Internal Auditor and Corporate Fraud Manager, Internal Audit Service& Risk Services Resources Service Grouping County Hall, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: Durham e.mail:▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇

MANAGEMENT OF THE SERVICE. 5.1. The Audit Manager is responsible for the management and delivery of the service and will in practice fulfil the role of the Head of Internal Audit for the Joint Committee. Any queries arising from specific audit reports and general day to day enquiries about the service should be addressed to the Audit Manager. Contact details are: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Audit Manager, Internal Audit Service, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ 5.2. The Audit Manager will report functionality of the audit service to the Central Durham Mountsett Crematorium Joint Committee who will undertake the role of the “Board” for the purpose of the PSIAS and Internal Audit activity. For operational management purposes the Audit Manager will report to, the Head of Finance and Transactional Services within Durham County Council who is authorised to act on behalf of the Corporate Director Resources, the Treasurer to the Joint Crematorium Committee. 5.3. The Audit Manager and the Head of Finance and Transactional Services and / or the Bereavement Services Manager will meet periodically to review performance on delivering agreed services and agree any changes to the delivery of the Service. Such meetings may be attended by other such persons as either party may wish. 5.4. The Chief Internal Auditor and Corporate Fraud Manager at Durham County Council is ultimately responsible for the performance and effectiveness of services provided to the Joint Committee under this agreement. Any issues concerning any aspect of the delivery of the service or terms of this agreement that can not be satisfactory resolved with the Audit Manager should be referred to the Chief Internal Auditor and Corporate Fraud Manager. Contact details are: ▇▇▇▇ ▇▇▇▇▇▇▇, Chief Internal Auditor and Corporate Fraud Manager, Internal Audit Service, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: ▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇

MANAGEMENT OF THE SERVICE. 5.1. The Audit Manager and Fraud Manager, is responsible for the management and delivery of the service and will in practice fulfil the role of the Head of Internal Audit for the Joint Committee. Any queries arising from specific audit reports and general day to day enquiries about the service should be addressed to the Audit and Fraud Manager. Contact details are: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Audit and Fraud Manager, Internal Audit Service, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ 5.2. The Audit and Fraud Manager will report functionality of the audit service to the Central Durham Crematorium Joint Committee who will undertake the role of the “Board” for the purpose of the PSIAS and Internal Audit activity. For operational management purposes the Audit and Fraud Manager will report to, the Head of Finance Financial and Transactional HR Services within Durham County Council who is authorised to act on behalf of the Corporate Director Resources, the Treasurer to the Joint Crematorium Committee. 5.3. The Audit and Fraud Manager and the Head of Finance Financial and Transactional HR Services and / or the Bereavement Services Manager will meet periodically to review performance on delivering agreed services and agree any changes to the delivery of the Service. Such meetings may be attended by other such persons as either party may wish. 5.4. The Chief Internal Auditor and Corporate Fraud Manager at Durham County Council is ultimately responsible for the performance and effectiveness of services provided to the Joint Committee under this agreement. Any issues concerning any aspect of the delivery of the service or terms of this agreement that can not be satisfactory resolved with the Audit and Fraud Manager should be referred to the Chief Internal Auditor and Corporate Fraud Manager. Contact details are: ▇▇▇▇ ▇▇▇▇▇▇▇, Chief Internal Auditor and Corporate Fraud Manager, Internal Audit Service, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: ▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇

MANAGEMENT OF THE SERVICE. 5.1. The Audit Manager and Fraud Manager, is responsible for the management and delivery of the service and will in practice fulfil the role of the Head of Internal Audit for the Joint Committee. Any queries arising from specific audit reports and general day to day enquiries about the service should be addressed to the Audit and Fraud Manager. Contact details are: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Audit and Fraud Manager, Internal Audit Service, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ 5.2. The Audit and Fraud Manager will report functionality of the audit service to the Central Durham Mountsett Crematorium Joint Committee who will undertake the role of the “Board” for the purpose of the PSIAS and Internal Audit activity. For operational management purposes the Audit and Fraud Manager will report to, the Head of Finance Financial and Transactional HR Services within Durham County Council who is authorised to act on behalf of the Corporate Director Resources, the Treasurer to the Joint Crematorium Committee. 5.3. The Audit and Fraud Manager and the Head of Finance Financial and Transactional HR Services and / or the Bereavement Services Manager will meet periodically to review performance on delivering agreed services and agree any changes to the delivery of the Service. Such meetings may be attended by other such persons as either party may wish. 5.4. The Chief Internal Auditor and Corporate Fraud Manager at Durham County Council is ultimately responsible for the performance and effectiveness of services provided to the Joint Committee under this agreement. Any issues concerning any aspect of the delivery of the service or terms of this agreement that can not be satisfactory resolved with the Audit and Fraud Manager should be referred to the Chief Internal Auditor and Corporate Fraud Manager. Contact details are: ▇▇▇▇ ▇▇▇▇▇▇▇, Chief Internal Auditor and Corporate Fraud Manager, Internal Audit Service, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: ▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇

MANAGEMENT OF THE SERVICE. 5.1. The Audit Manager ▇▇▇▇ ▇▇▇▇▇, Head of Finance and Transactional Services is responsible for the overall management and delivery of the support service functions and will (under delegated responsibility) in practice fulfil the role of the Head of Internal Audit Treasurer for the Joint Committee. Any queries arising from specific audit financial and other relevant reports and any general day to day enquiries about the service should be addressed to the Audit ManagerHead of Finance and Transactional Services. Contact details are: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Audit Manager, Internal Audit Service, • In person at ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ • E-mail: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ • Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ 5.2. The Audit Manager will report functionality of the audit service to the Central Durham Crematorium Joint Committee who will undertake the role of the “Board” for the purpose of the PSIAS and Internal Audit activity. For operational management purposes the Audit Manager will report to, the Head of Finance and Transactional Services within Durham County Council who is authorised will report to act on behalf of the Corporate Director Resources, of Regeneration and Local Services and to the Corporate Director of Resources and Treasurer to the Joint Committee and to the Mountsett Crematorium Joint Committee. 5.3. The Audit Manager and the Head of Finance and Transactional Services and / or the Bereavement Services Manager will meet periodically to review performance on delivering agreed services and agree any changes to the delivery of the Service. Such meetings may be attended by other such persons as either party may wish. 5.4. The Chief Internal Auditor and Corporate Fraud Manager Director of Resources at Durham County the Council is ultimately responsible for the performance and effectiveness of services provided to the Joint Committee under this agreement. Any issues concerning any aspect of the delivery of the service or terms of this agreement that can not be satisfactory satisfactorily resolved with the Audit Manager Head of Finance and Transactional Services should be referred to the Chief Internal Auditor and Council’s Corporate Fraud ManagerDirector: Resources. Contact details are: ▇▇▇▇ ▇▇▇▇▇▇▇, Chief Internal Auditor and Corporate Fraud Manager, Internal Audit Service, Director: Resources ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇ E-mail: e.mail:▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Telephone ▇▇▇▇▇ ▇▇▇▇▇▇ 5.5. The Principal Accountant: Direct Services (under delegated responsibility) will meet with the Bereavement Services Manager each financial year to consider the support service fee for the following financial year. Such meetings will be scheduled in line with the Joint Committee’s annual budget timetable (final confirmation of the support service fee provision must be agreed no later than the 31st January in each year) and be attended by such other persons as either party may wish. 5.6. The Bereavement Services Manager is responsible for ensuring:- • Responses to reports are received within timescales specified • Information is provided to substantiate the implementation of any recommendations when requested • Co-operation with Support Services staff when required • Timely contact with the Head of Finance and Transactional Services / Principal Accountant: Direct Services • Compliance with relevant Codes of Conduct and Durham County Council Policies and Procedures.