Common use of Management Reporting System Clause in Contracts

Management Reporting System. The service provider shall submit to UNDP detailed Certificate for Services Completed after each event within 10 business days from the date of completion of the event. The Certificate for Completed Services should reflect all 8 The service provider must on free of charge basis ensure direction wall signs during each event 9 All vehicles to be provided for UNDP must be clean, ensured and safe and drivers must have at least 5 years of driving experience costs associated with the event arrangement. UNDP reserves the right to conduct its own quality and pricing control surveys to ensure adequacy of the services provided with competitive prices. UNDP Kuwait is going to enter into long-term agreement for an initial one year with an option to renew for the next two years subject to satisfactory performance. The event management services are expected to be provided in mostly Kuwait City and other Governorates of the State of Kuwait. Quality of Required Services10 Conferences and meetings including catering Accuracy Ability to perform task completely and without error Zero-Error conferences arrangements Timelines of delivery Ability to deliver product or services on or before agreed date Venue and catering confirmation is made one week prior to the event starting date Additional services associated with provision of audio visual equipment, workshop materials and other services when needed Timelines of delivery Ability to deliver services quickly and without error Confirmation 3 days before event has started Quality Ability to deliver excellent product and services Zero-Errors in equipment functionality Good value indicated by price Ability to quote competitive fare At same rates or at levels lower than market rates. Guarantee that one quotation is the lowest obtainable fare Administrative and secretarial services Competence Knowledge of the specificity of the event Knowledge of UNDP requirements and policies on event Proficiency rating of not less than 75% Required services are delivered within the deadline Accuracy Ability to perform tasks completely and without error Zero-Error in administrative and secretarial services Quality Ability to deliver services at high quality Zero-Incidence of complaints Photo and audio/video services Timelines of delivery Ability to deliver services promptly Zero delays in delivering required services Quality Ability to produce product at excellent level Zero complaints on the quality of the output Vehicle rental, meet and greet Timelines of delivery Ability to provide vehicle promptly Zero delays or complaints from participants Quality Ability to deliver clean and safe cars Zero complaints that car was dirty and unsafe Accommodation Accuracy Ability to complete task without error Zero-Error in accommodation 10 The services of LTA holder shall be assessed by UNDP after each event and 3 times unsatisfactory assessment is subject for annulment of the LTA and UNDP reserves the right to award the LTA to the second highest score rated Proposer. arrangements Timelines of delivery Ability to deliver service before agreed date Confirmation at least one week prior to the event Reporting Accuracy Ability to prepare clear and free of mistakes report Comprehensive report without discrepancies between report and annexes Clarity Ability to generate bills that are transparent or easy to understand Zero-Returns for clarification/explanation Timelines of delivery Ability to provide report before agreed time Reports are provided within agreed time Service quality Accessibility Ability to access or approach event management company Telephone: 3 rings Emergency: 24 hours Email: available Website: available Responsiveness Willingness to learn need or preferences of client and implement improvements Regular coordination with UNDP Speed efficiency Ability to provide face to face assistance with the minimum use of resources Waiting time for assistance: no more than 10 minutes Hours of services Readiness to do business Sufficient manpower to commence business at the start of office hours Zero complaints that no one was around to answer calls Problem solving Complaint handling Ability to resolve complaints Timelines: one week ▇▇▇▇▇▇ of resolution: satisfactory score Billing Accuracy Ability to generate billing statements without errors No deviation between invoices and attachments Clarity Ability to generate bills that are accurate and figures correct Zero-Returns for re- calculation and revision UNDP policy, procedure and guidelines Adherence to UNDP policy Knowledge of UNDP special requirements on event and preferences on accommodation Send at least 3 options for each request with total amount above USD 2500 To facilitate faster evaluation of the quotations, the quotation shall be presented in the following manner:

Management Reporting System. The service provider shall submit to UNDP detailed Certificate for Services Completed after each event within 10 business days from the date of completion of the event. The Certificate for Completed Services should reflect all 8 costs associated with the event arrangement. UNDP reserves the right to conduct its own 2 The service provider must on free of charge basis ensure direction wall signs during each event 9 3 All vehicles to be provided for UNDP must be clean, ensured and safe and drivers must have at least 5 years of driving experience costs associated with the event arrangement. UNDP reserves the right to conduct its own quality and pricing control surveys to ensure adequacy of the services provided with competitive prices. UNDP Kuwait is going to enter into long-term agreement for an initial one year with an option to renew for the next two years subject to satisfactory performance. The event management services are expected to be provided in mostly Kuwait City and other Governorates of the State of Kuwait. Quality of Required Services10 Conferences and meetings including catering Accuracy Ability to perform task completely and without error Zero-Error conferences arrangements Timelines of delivery Ability to deliver product or services on or before agreed date Venue and catering confirmation is made one week prior to the event starting date Additional services associated with provision of audio visual equipment, workshop materials and other services when needed Timelines of delivery Ability to deliver services quickly and without error Confirmation 3 days before event has started Quality Ability to deliver excellent product and services Zero-Errors in equipment functionality Good value indicated by price Ability to quote competitive fare At same rates or at levels lower than market rates. Guarantee that one quotation is the lowest obtainable fare Administrative and secretarial services Competence Knowledge of the specificity of the event Knowledge of UNDP requirements and policies on event Proficiency rating of not less than 75% Required services are delivered within the deadline Accuracy Ability to perform tasks completely and without error Zero-Error in administrative and secretarial services Quality Ability to deliver services at high quality Zero-Incidence of complaints Photo and audio/video services Timelines of delivery Ability to deliver services promptly Zero delays in delivering required services Quality Ability to produce product at excellent level Zero complaints on the quality of the output Vehicle rental, meet and greet Timelines of delivery Ability to provide vehicle promptly Zero delays or complaints from participants Quality Ability to deliver clean and safe cars Zero complaints that car was dirty and unsafe Accommodation Accuracy Ability to complete task without error Zero-Error in accommodation 10 The services of LTA holder shall be assessed by UNDP after each event and 3 times unsatisfactory assessment is subject for annulment of the LTA and UNDP reserves the right to award the LTA to the second highest score rated Proposer. arrangements Timelines of delivery Ability to deliver service before agreed date Confirmation at least one week prior to the event Reporting Accuracy Ability to prepare clear and free of mistakes report Comprehensive report without discrepancies between report and annexes Clarity Ability to generate bills that are transparent or easy to understand Zero-Returns for clarification/explanation Timelines of delivery Ability to provide report before agreed time Reports are provided within agreed time Service quality Accessibility Ability to access or approach event management company Telephone: 3 rings Emergency: 24 hours Email: available Website: available Responsiveness Willingness to learn need or preferences of client and implement improvements Regular coordination with UNDP Speed efficiency Ability to provide face to face assistance with the minimum use of resources Waiting time for assistance: no more than 10 minutes Hours of services Readiness to do business Sufficient manpower to commence business at the start of office hours Zero complaints that no one was around to answer calls Problem solving Complaint handling Ability to resolve complaints Timelines: one week ▇▇▇▇▇▇ of resolution: satisfactory score Billing Accuracy Ability to generate billing statements without errors No deviation between invoices and attachments Clarity Ability to generate bills that are accurate and figures correct Zero-Returns for re- calculation and revision UNDP policy, procedure and guidelines Adherence to UNDP policy Knowledge of UNDP special requirements on event and preferences on accommodation Send at least 3 options for each request with total amount above USD 2500 To facilitate faster evaluation of the quotations, the quotation shall be presented in the following manner:output

Management Reporting System. The service provider shall submit to UNDP detailed Certificate for Services Completed after each event within 10 business days from the date of completion of the event. The Certificate for Completed Services should reflect all 8 The service provider must on free of charge basis ensure direction wall signs during each event 9 All vehicles to be provided for UNDP must be clean, ensured and safe and drivers must have at least 5 years of driving experience costs associated with the event arrangement. UNDP reserves the right to conduct its own quality and pricing control surveys to ensure adequacy of the services provided with competitive prices. UNDP Kuwait is going to enter into long-term agreement for an initial one year with an option to renew for the next two years subject to satisfactory performance. The event management services are expected to be provided in mostly Kuwait City and other Governorates of the State of Kuwait. Quality of Required Services10 Conferences and meetings including catering Accuracy Ability to perform task completely and without error Zero-Error conferences arrangements Timelines of delivery Ability to deliver product or services on or before agreed date Venue and catering confirmation is made one week prior to the event starting date Additional services associated with provision of audio visual equipment, workshop materials and other services when needed Timelines of delivery Ability to deliver services quickly and without error Confirmation 3 days before event has started Quality Ability to deliver excellent product and services Zero-Errors in equipment functionality Good value indicated by price Ability to quote competitive fare At same rates or at levels lower than market rates. Guarantee that one quotation is the lowest obtainable fare Administrative and secretarial services Competence Knowledge of the specificity of the event Knowledge of UNDP requirements and policies on event Proficiency rating of not less than 75% Required services are delivered within the deadline Accuracy Ability to perform tasks completely and without error Zero-Error in administrative and secretarial services Quality Ability to deliver services at high quality Zero-Incidence of complaints Photo and audio/video services Timelines of delivery Ability to deliver services promptly Zero delays in delivering required services Quality Ability to produce product at excellent level Zero complaints on the quality of the output Vehicle rental, meet and greet Timelines of delivery Ability to provide vehicle promptly Zero delays or complaints from participants Quality Ability to deliver clean and safe cars Zero complaints that car was dirty and unsafe Accommodation Accuracy Ability to complete task without error Zero-Error in accommodation 10 The services of LTA holder shall be assessed by UNDP after each event and 3 times unsatisfactory assessment is subject for annulment of the LTA and UNDP reserves the right to award the LTA to the second highest score rated Proposer. arrangements Timelines of delivery Ability to deliver service before agreed date Confirmation at least one week prior to the event Reporting Accuracy Ability to prepare clear and free of mistakes report Comprehensive report without discrepancies between report and annexes Clarity Ability to generate bills that are transparent or easy to understand Zero-Returns for clarification/explanation Timelines of delivery Ability to provide report before agreed time Reports are provided within agreed time Service quality Accessibility Ability to access or approach event management company Telephone: 3 rings Emergency: 24 hours Email: available Website: available Responsiveness Willingness to learn need or preferences of client and implement improvements Regular coordination with UNDP Speed efficiency Ability to provide face to face assistance with the minimum use of resources Waiting time for assistance: no more than 10 minutes Hours of services Readiness to do business Sufficient manpower to commence business at the start of office hours Zero complaints that no one was around to answer calls Problem solving Complaint handling Ability to resolve complaints Timelines: one week ▇▇▇▇▇▇ of resolution: satisfactory score Billing Accuracy Ability to generate billing statements without errors No deviation between invoices and attachments Clarity Ability to generate bills that are accurate and figures correct Zero-Returns for re- re-calculation and revision UNDP policy, procedure and guidelines Adherence to UNDP policy Knowledge of UNDP special requirements on event and preferences on accommodation Send at least 3 options for each request with total amount above USD 2500 To facilitate faster evaluation of the quotations, the quotation shall be presented in the following manner: