Common use of Measurement Tools Clause in Contracts

Measurement Tools. (a) Subject to RCSI’s prior written approval, provided that such approval not be unreasonably withheld, First Data shall utilize, develop and implement measurement tools and processes required to measure each Service Level in an automated fashion, where such automation is feasible, such that First Data’s actual performance with respect to the Service Level shall be determined using system generated data. (b) First Data shall measure its performance with respect to each Service Level using tools, processes and methodologies identified for such Service Level in Exhibit B-1 or as otherwise agreed to by the Parties or as specified pursuant to Section 3.2(d) of this Schedule B. Schedule B B - 5 RCSI / First Data Confidential (c) First Data shall provide and utilize (and have operational and administrative responsibility for) the necessary measurement and monitoring tools and procedures required to measure and report First Data’s performance of the Production Services against the applicable Service Levels set forth in this Agreement as of the Effective Date, and thereafter in accordance with Section 3.2(d) of this Schedule B. Such measurement and monitoring shall permit reporting at a level of detail sufficient to verify compliance with the Service Levels, and will be subject to verification and review by RCSI. First Data shall provide RCSI with information and access to such tools and procedures upon request, for purposes of verification. (d) If, after the Effective Date, First Data desires to use a different measurement tool, process or methodology for any Service Level, First Data shall provide written notice to RCSI proposing: (i) the alternative measurement tool, process or methodology; and (ii) any reasonable adjustments to the Service Levels that are necessary to account for any increased or decreased sensitivity that will likely result from use of the alternative measurement tool, process or methodology. (e) First Data may utilize such alternative measurement tool, process or methodology only to the extent such tool, and any associated Service Level adjustments, are approved in writing by RCSI provided the approval is not unreasonably withheld.

Measurement Tools. (a) Subject to RCSIHealth Net’s prior written approval, provided that such approval not be unreasonably withheld, First Data Supplier shall utilize, develop and implement measurement tools and processes required to measure each Service Level in an automated fashion, where such automation is feasible, such that First DataSupplier’s actual performance with respect to the Service Level shall be determined using system generated data. (b) First Data Supplier shall measure its performance with respect to each Service Level using tools, processes and methodologies identified for such Service Level in Exhibit B-1 or as otherwise agreed to by the Parties or as specified pursuant to Section Sections 3.2(d), 5.2(b)(i), and 5.2(c) of this Schedule B. Schedule B B - 5 RCSI / First Data ConfidentialB. (c) First Data Supplier shall provide and utilize (and have operational operational, administrative and administrative responsibility Financial Responsibility for) the necessary measurement and monitoring tools and procedures required to measure and report First DataSupplier’s performance of the Production Services against the applicable Service Levels set forth in this Agreement as of the Effective Date, and thereafter in accordance with Section 3.2(d) 5.2 of this Schedule B. Such measurement and monitoring shall permit reporting at a level of detail sufficient to verify compliance with the Service Levels, and will be subject to verification and review by RCSIHealth Net. First Data Supplier shall provide RCSI Health Net with information and access to such tools and procedures upon request, for purposes of verification. (d) If, after the Effective Date, First Data Supplier desires to use a different measurement tool, process or methodology for any Service Level, First Data Supplier shall provide written notice to RCSI Health Net proposing: (i) the alternative measurement tool, process or methodology; and (ii) any reasonable adjustments to the Service Levels that are necessary to account for any increased or decreased sensitivity that will likely result from use of the alternative measurement tool, process or methodology. (e) First Data . Supplier may utilize such alternative measurement tool, process or methodology only to the extent such tool, and any associated Service Level adjustments, are approved in writing by RCSI provided the approval is not unreasonably withheldHealth Net.