Common use of Merchandise Returns Clause in Contracts

Merchandise Returns. a. You may return Rewards merchandise within 15 days of receipt. Contact HSBC Rewards Customer Care at b. In the event that Rewards merchandise arrives damaged or missing pieces, contact HSBC Rewards Customer Care immediately. Items that are damaged or missing pieces will be replaced without charge if reported to HSBC Rewards Customer Care within 5 business days of receipt. c. You must retain all packaging and carton material for return. Should any shortages or damages be apparent, you must note them on the delivery receipt before you sign for the merchandise. d. Gift certificates/gift cards may not be returned under any circumstances.