Common use of Merchandise Returns Clause in Contracts

Merchandise Returns. (a) If a defective, damaged and/or below standard Merchandise is delivered hereunder, Vendor shall determine whether the Merchandise can be repaired by delivery of replacement parts to the recipient or by a repair technician. If the Merchandise can be repaired to the full satisfaction of the Enterprise Customer by delivery of such replacement parts or by a repair technician, Vendor shall, at its expense, deliver such replacement parts to the recipient of the Merchandise or dispatch a repair technician, as the case may be. If the Merchandise cannot be repaired by replacement parts or by a repair technician, or if an incorrect Merchandise was shipped to the Enterprise Customer, Enterprise shall coordinate the retrieval of the Merchandise from the Enterprise Customer. Vendor shall issue to Enterprise a return authorization and shall coordinate with Enterprise the shipping of the Merchandise back to the location designated by the Vendor. With respect to defective, damaged, below standard or shipped in error Merchandise which are returned to the Vendor, Vendor shall: (i) deliver to Enterprise’s customer service department a copy of the return authorization, either electronically or by facsimile, which shall include the customer sales number and order form number for such Order; (ii) credit Enterprise the full amount of the Purchase Price for such Merchandise, including all shipping and handling costs, including those to retrieve the Merchandise from the Enterprise Customer as well as to send the Merchandise back to the Vendor; and (iii) deliver to Enterprise’s customer service department, either electronically or by facsimile, confirmation that such credit has been issued. In no event shall such return process take longer to complete than seven (7) days (not including Saturdays, Sundays and national holidays) after Vendor’s receipt of the returned Merchandise. (b) If Enterprise requests that Vendor provide a return authorization to Enterprise for any reason other than because the Merchandise is defective, damaged, below standard or shipped in error, Vendor shall issue to authorization and shall coordinate with Enterprise the shipping of the Merchandise back to the location designated by the Vendor. With respect to Merchandise which are not defective, damaged, below standard or shipped in error and which are returned to the Vendor, Vendor shall: (i) deliver to Enterprise’s customer service department a copy of the return authorization, either electronically or by facsimile, which shall include the customer sales number and order form number for such Order, (ii) credit Enterprise the full amount of the Purchase Price for such Merchandise; and (iii) deliver to Enterprise’s customer service department, either electronically or by facsimile, confirmation that such credit has been issued.. In no event shall such return process take longer to complete than seven (7) days (not including Saturdays, Sundays and national holidays) after Vendor’s receipt of the returned Merchandise.

Merchandise Returns. (a) If a defective, damaged and/or below standard Merchandise is delivered hereunder, Vendor shall determine whether the Merchandise can be repaired by delivery of replacement parts to the recipient or by a repair technician. If the Merchandise can be repaired to the full satisfaction of the Enterprise Client Customer by delivery of such replacement parts or by a repair technician, Vendor shall, at its expense, deliver such replacement parts to the recipient of the Merchandise or dispatch a repair technician, as the case may be. If the Merchandise cannot be repaired by replacement parts or by a repair technician, or if an incorrect Merchandise was shipped to the Enterprise Client Customer, Enterprise Radial shall coordinate the retrieval of the Merchandise from the Enterprise Client Customer. Vendor shall issue to Enterprise Radial a return authorization and shall coordinate with Enterprise Radial the shipping of the Merchandise back to the location designated by the Vendor. With respect to defective, damaged, below standard or shipped in error Merchandise which are returned to the Vendor, Vendor shall: (i) deliver to EnterpriseRadial’s ? customer service department a copy of the return authorization, either electronically or by facsimile, which shall include the customer sales number and order form number for such Order; (ii) credit Enterprise Radial the full amount of the Purchase Price for such Merchandise, including all shipping and handling costs, including those to retrieve the Merchandise from the Enterprise Radial Customer as well as to send the Merchandise back to the Vendor; and (iii) deliver to EnterpriseRadial’s customer service department, either electronically or by facsimile, confirmation that such credit has been issued. In no event shall such return process take longer to complete than seven (7) days (not including Saturdays, Sundays and national holidays) after Vendor’s receipt of the returned Merchandise. (b) If Enterprise Radial requests that Vendor provide a return authorization to Enterprise Radial for any reason other than because the Merchandise is defective, damaged, below standard or shipped in error, Vendor shall issue to authorization and shall coordinate with Enterprise Radial the shipping of the Merchandise back to the location designated by the Vendor. With respect to Merchandise which are not defective, damaged, below standard or shipped in error and which are returned to the Vendor, Vendor shall: (i) deliver to EnterpriseRadial’s customer service department a copy of the return authorization, either electronically or by facsimile, which shall include the customer sales number and order form number for such Order, (ii) credit Enterprise Radial the full amount of the Purchase Price for such Merchandise; and (iii) deliver to EnterpriseRadial’s customer service department, either electronically or by facsimile, confirmation that such credit has been issued.. In no event shall such return process take longer to complete than seven (7) days (not including Saturdays, Sundays and national holidays) after Vendor’s receipt of the returned Merchandise.