Merchant Identification. You agree to prominently and clearly inform the cardholder of your identity at all points of interaction including your location (physical address) to enable the cardholder to easily determine whether the transaction will be a domestic transaction or a crossborder transaction. k. Chargebacks. You shall use all reasonable methods to resolve disputes with the cardholder and shall handle chargebacks in accordance with the Card Scheme Rules. Should a chargeback dispute occur, you shall promptly comply with all requests for information from Zettle, Acquirer and/or Card Schemes, as applicable. You shall not attempt to recharge a cardholder for an item that has been charged back to the cardholder, unless the cardholder has authorized such actions.
Appears in 2 contracts
Sources: Commercial Entity Agreement, Commercial Entity Agreement