Common use of Method of Contact Clause in Contracts

Method of Contact. IT Vendors will be able to log support issues via the Internet email or by phoning the eRx Support Centre. eRx recommends all Priority P1 issues are logged via the phone. A customer should complete the ‘Web Form’ form and will be given a reference number that should be referred to when further information on the call is required.

Method of Contact. IT Vendors will be able to log support issues via the Internet using a web support tool email or by phoning the eRx Support Centre. eRx recommends all Priority P1 issues are logged via the phonephone and all other priority calls should be logged via the web support tool. A customer should complete the ‘Web Form’ form and will be given a reference number that should be referred to when further information on the call is required.