Methods of Communications. 27.1. To communicate with the Client, the Company may use any of the following methods: e- mail, software, facsimile transmission, telephone, post, commercial courier service. All the Company’s contact details are available on the Company’s Website, here. It is the Client’s responsibility to ensure that they have read all and any communication that the Company may send them from time to time, via any approved communication method. 27.2. The Company’s official language is the English language, and the Client should always read and refer to the main Website for all information and disclosures about the Company, its services and its activities. Translation or information provided in languages other than English is for informational purposes only and do not bind the Company or have any legal effect whatsoever, the Company having no responsibility or liability regarding the correctness of the information therein. 27.3. In order to communicate with the Client, the Company will use the contact details provided by the Client whilst opening the Client Account or as updated later on. Hence, the Client has an obligation to notify the Company immediately of any change in their contact details. Faxed documents received by the Company may be electronically scanned and reproduction of the scanned version shall constitute evidence. 27.4. The Client shall be able to call the Company within its normal working hours, namely between the hours of 9am and 6pm (GMT+3) on any Business Day. If the Company needs to contact the Client urgently regarding their Account, the Company may contact the Client outside its normal working hours. 27.5. The Client understands, accepts, and agrees herewith that any Notices sent to the Client by the Company will be emailed to them at the email address which is registered on their Account or posted to them at the last address that they provided to the Company as their normal residential address. The Client understands, accepts, and agrees herewith that it is the Client’s responsibility to ensure that they provide accurate and up to date contact information to the Company. Any orders or instructions provided by the Client via e-mail or any other electronic means will constitute evidence of the orders or instructions given. 27.6. The Company reserves the right to take the following actions in cases where a Client or a potential client is acting in a rude and/or abusive and/or unreasonable behaviour as set out in Schedule A of the (Client) Agreement: 27.6.1. Finish and/or block the call communication /chat communication at any time; 27.6.2. Dismiss and/or stop the communication about an issue or complaint that is found to be frivolous or vexatious and that the Company believes has been already answered and the case is considered as closed; 27.6.3. stop communicating directly with the Client over the telephone, and use written communication as the only method; 27.6.4. terminate the account with the client.
Appears in 1 contract
Sources: Client Agreement
Methods of Communications.
27.1. To communicate with the Client, the Company may use any of the following methods: e- e-mail, software, facsimile transmission, telephone, post, commercial courier service. All the Company’s contact details are available on the Company’s Website, here. It is the Client’s responsibility to ensure that they have read all and any communication that the Company may send them from time to time, via any approved communication method.
27.2. The Company’s official language is the English language, and the Client should always read and refer to the main Website for all information and disclosures about the Company, its services and its activities. Translation or information provided in languages other than English is for informational purposes only and do not bind the Company or have any legal effect whatsoever, the Company having no responsibility or liability regarding the correctness of the information therein.
27.3. In order to communicate with the Client, the Company will use the contact details provided by the Client whilst opening the Client Account or as updated later on. Hence, the Client has an obligation to notify the Company immediately of any change in their contact details. Faxed documents received by the Company may be electronically scanned and reproduction of the scanned version shall constitute evidence.
27.4. The Client shall be able to call the Company within its normal working hours, namely between the hours of 9am and 6pm (GMT+3Cyprus local time) on any Business Day. If the Company needs to contact the Client urgently regarding their Account, the Company may contact the Client outside its normal working hours.to
27.5. The Client understands, accepts, and agrees herewith that any Notices sent to the Client by the Company will be emailed to them at the email address which is registered on their Account or posted to them at the last address that they provided to the Company as their normal residential address. The Client understands, accepts, and agrees herewith that it is the Client’s responsibility to ensure that they provide accurate and up to date contact information to the Company.
27.6. Any orders or instructions provided by the Client via e-mail or any other electronic means will constitute evidence of the orders or instructions given.
27.627.7. The Company reserves the right to take the following actions in cases where a the Client or a potential client is acting in a rude and/or an abusive and/or unreasonable behaviour as set out in Schedule A of the (Client) Agreement:
27.6.127.7.1. Finish and/or block End the call communication /chat / chat communication at any time;
27.6.227.7.2. Dismiss and/or stop the communication about an issue or complaint that is found to be frivolous or vexatious and that the Company believes has been already answered and the case is considered as closed;
27.6.327.7.3. stop communicating directly with the Client over the telephone, and use written communication as the only method;
27.6.427.7.4. terminate the account with where the clientclient has received two written warnings and continues the abusive behaviour.
Appears in 1 contract
Sources: Client Agreement