Minimal Business Impact. A secondary partial function of the software is impaired. The impairment does not restrict utilisation or functionality on clients’ systems. The reaction times are: Severity 1 – Critical Business Impact as a rule within 8 hours Severity 2 – Significant Business Impact as a rule within 24 hours Severity 3 – Some Business Impact as a rule within 3 working days Severity 4 – Minimal Business Impact as a rule within 5 working days Classification of a problem and/or fault into one of the classes is done by the Support at GBS. The registered resellers immediately notify GBS of faults and/or problem events experienced by end clients.
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Sources: Maintenance Agreement, Maintenance Agreement
Minimal Business Impact. A secondary partial function of the software is impaired. The impairment does not restrict utilisation or functionality on clients’ systems. The reaction times are: Severity 1 – Critical Business Impact as a rule within 8 hours Severity 2 – Significant Business Impact as a rule within 24 hours Severity 3 – Some Business Impact as a rule within 3 working days Severity 4 – Minimal Business Impact as a rule within 5 working days Classification of a problem and/or fault into one of the classes is done by the Support at GBS. The registered resellers immediately notify GBS of faults and/or problem events experienced by end clients.. GBS UK Ltd.
Appears in 1 contract