Common use of Minimum Service Standards Clause in Contracts

Minimum Service Standards. Fineholm will aim to respond to enquiries or requests from the Landlord or any tenants as follows: • Non-emergency e-mails and calls will be acknowledged within 5 working days and responded to within 10 working days. • Emergency emails and phone calls will be acknowledged within 2 working days and responded to within 5 working days. If Fineholm is unable to respond in full within the timeframes outlined above, we will keep the Landlord or any tenant informed of when you can expect a response. There may occasionally be circumstances out with Fineholm’s control which prevent us from adhering to these timeframes: • the office is closed for weekends or public holidays; • adverse weather or sickness has led to staff shortages; • we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • we cannot respond in full without visiting the rental property and the tenant is restricting access; • we cannot respond in full without the input of a key member of staff who is not available. Fineholm will not communicate with landlords or tenants in any way that is abusive, intimidating or threatening.

Minimum Service Standards. Fineholm 1-2-Let will aim to respond to enquiries or requests from the Landlord or any tenants as follows: • Non-emergency e-mails and calls will be acknowledged within 5 working days and responded to within 10 working days. • Emergency emails and phone calls will be acknowledged within 2 working days and responded to within 5 working days. If Fineholm 1-2-Let is unable to respond in full within the timeframes outlined above, we will keep the Landlord or any tenant informed of when you can expect a response. There may occasionally be circumstances out with Fineholm1-2-Let’s control which prevent us from adhering to these timeframes: • the office is closed for weekends or public holidays; • adverse weather or sickness has led to staff shortages; • we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • we cannot respond in full without visiting the rental property and the tenant is restricting access; • we cannot respond in full without the input of a key member of staff who is not available. Fineholm 1-2-Let will not communicate with landlords or tenants in any way that is abusive, intimidating or threatening.