Common use of Minor Problem Clause in Contracts

Minor Problem. when the Platform is operational and the problem does not result in a significant impact on the performance of the Platform. Provider shall exercise all commercially reasonable efforts to meet the following response times: a) Major Problems will be acknowledged within 4 business hours and resolved within 5 business days; and b) Minor Problems will be acknowledged within 1 business days and resolved in a subsequent update. Technical support services shall not include services: (a) in respect of User hardware and software problems; (b) in respect of education, installation, training or customization; (c) in respect to the use of the Platform in violation of this Agreement; (d) in respect of defects in or caused by third party software or hardware; (e) problems arising from network connectivity. Paper Education Company Inc. shall not be responsible to correct any defect or other failure of performance of the Platform caused by the following: (a) use of the Platform that materially deviates from the documentation included in the Platform; (b) modification, customization, alteration or addition or attempted modification, customization, alteration or addition to the Platform; or (c) the abuse or misuse of the Platform. Paper Education Company Inc. may update the Platform from time to time and shall make commercially reasonable efforts to advise the Customer in advance of all updates that materially affect the functionality of the Platform. Paper Education Company Inc. shall be under no obligation to refrain from updating the Platform or delay in performing such updates.

Minor Problem. when the Platform is operational and the problem does not result in a significant impact on the performance of the Platform. Provider , shall exercise all commercially reasonable efforts to meet the following response times: a1) Major Problems will be acknowledged within 4 business hours and resolved within 5 3 business days; and b2) Minor Problems will be acknowledged within 1 business days and resolved in a subsequent update. Technical support services shall not include services: (a) in respect of User hardware and software problems; (b) in respect of education, installation, training or customization; (c) in respect to the use of the Platform in violation of this Agreement; (d) in respect of defects in or caused by third party software or hardware; (e) problems arising from network connectivity. Paper Education Company Inc. shall not be responsible to correct any defect or other failure of performance of the Platform caused by the following: (a) use of the Platform that materially deviates from the documentation included in the Platform; (b) modification, customization, alteration or addition or attempted modification, customization, alteration or addition to the Platform; or (c) the abuse or misuse of the Platform. Paper Education Company Inc. may update the Platform from time to time and shall make commercially reasonable efforts to advise the Customer in advance of all updates that materially affect the functionality of the Platform. Paper Education Company Inc. shall be under no obligation to refrain from updating the Platform or delay in performing such updates.