Missed Collections Clause Samples
The "Missed Collections" clause defines the procedures and consequences when a scheduled collection, such as a payment or pickup, is not completed as agreed. Typically, this clause outlines the responsibilities of both parties in the event of a missed collection, including notification requirements, rescheduling protocols, and any applicable fees or penalties. Its core practical function is to ensure accountability and provide a clear process for addressing missed obligations, thereby minimizing disputes and maintaining the smooth operation of ongoing services or transactions.
Missed Collections. If the Collection of any Residential Service Unit or Commercial Service Unit is missed during the regular route Collection, the CONTRACTOR shall ensure that the missed Collection shall be picked up on the same day if CONTRACTOR becomes aware of the missed collection or if notification was received by the CONTRACTOR before 12:00 p.m., local time, otherwise the missed Collection shall be picked up before 12:00 p.m., local time, on the next Work Day. Any deviation from the requirements of this provision must be approved by the Town Manager, or the TOWN’S designated representative. If the CONTRACTOR fails to comply with this provision, or any of the terms and conditions of the Agreement, the TOWN reserves the right to ensure that the Collection is made, either with its own workforce or an outside source, and to charge all costs, plus reasonable overhead, to the CONTRACTOR in the manner deemed to be in the best interest of the TOWN. Such a manner may include, but is not limited to, withholding the amount of the costs, plus reasonable overhead, from any monies owed to the CONTRACTOR. The CONTRACTOR shall not be required to collect Solid Waste or Bulk Waste material from curbside that is non-conforming; however, in each such case, the CONTRACTOR shall notify each resident by using a Non-Collection Notice which can be a sticker, tag, or door hanger, in a form approved by the TOWN, notifying the resident of the problem and how the Customer needs to correct the problem. The CONTRACTOR shall then notify the TOWN of the location every time a non-conforming location is noticed.
Missed Collections. CONTRACTOR acknowledges and agrees that it is 28 in the best interest of CITY that all Yard Trimmings and Civic Yard Trimmings be 29 collected on the scheduled collection day. Accordingly, CONTRACTOR will remedy 30 missed collections as set forth in Sections 13.06.2 and 13.06.3 above regardless of the 31 reason that the collection was missed. However, in the event a Service Recipient 32 requests missed collection service more than two (2) times in any consecutive two (2) 33 month period CITY will work with CONTRACTOR to determine an appropriate resolution 34 to that situation. In the event CONTRACTOR believes any complaint to be without 35 merit, CONTRACTOR shall notify the City Representative immediately. The City 36 Representative will investigate all disputed complaints and render a determination within 37 ten (10) Work Days of receipt of CONTRACTOR’s notification.
Missed Collections. If Garbage, Recyclables, or Compostables are set out inappropriately, improperly prepared, or contaminated with unacceptable materials, the Contractor shall place in a prominent location a written notification tag that identifies the specific problem(s) and reason(s) for rejecting the materials for collection. Failure to provide proper written notification to Customers, per the quality assurance protocol in Section 4.1.11, of the reason for rejecting materials for collection shall be considered a missed collection and subject to performance fees due to lack of proper Customer notification. The failure of the Contractor to collect Garbage, Recyclables, or Compostables that has been set out by a Customer in the proper manner on the appropriate day shall be considered a missed collection, and the Contractor shall collect the materials from the Customer within twenty-four (24) hours of the Contractor’s receipt of notification of the missed pick-up. If the Contractor is notified of a missed pick-up by 9:00 AM the following business day, the missed pick-up shall be collected that same day. The Contractor shall maintain an electronic record of all calls related to missed collections and the response provided by the Contractor. Such records shall be made available for inspection upon request by the City, and the information shall be included in monthly reports. (See Reporting requirements set forth in Section 4.3.4). If the Contractor is requested by the Customer to make a return trip due to no fault of the Contractor, which the Contractor can prove through documentation (e.g., the Containers were not placed at the curb on time and the driver documented that fact in a log, with a photograph, etc.), the Contractor shall charge the Customer an additional return trip fee for this service, provided the Contractor notifies the Customer of this charge in advance and the Customer agrees to payment of the return trip fee. The Contractor will not be liable for a missed collection in such case.
Missed Collections. The Contractor shall pick up missed recycling collections on the same day the Contractor receives notice of a missed collection, provided notice is received by the Contractor before 12:00 noon on a business day. If notice is received by the Contractor after 12:00 noon, Contractor will pick up missed collection no later than 4:00 p.m. the following business day.
Missed Collections. All mixed materials, recyclable materials, organic materials, and bulky goods must be collected on the scheduled collection day. Accordingly, missed collections will be collected as soon as possible, but no later than two days after the missed collection, regardless of the reason that the collection was missed. If a facility reports missed collection services more than two (2) times in any consecutive two (2) month period the State agency will work with the Contractor to determine an appropriate resolution to that situation. In the event the contractor believes any complaint to be without merit, the Contractor must notify the State agency within three business days. The State agency will investigate all disputed complaints and render a decision.
Missed Collections. In the case of alleged missed collections, <Company Name> shall investigate, and, if such allegations are verified, <Company Name> shall then arrange for the Collection of the subject materials no later than 4 p.m. the next business day.
Missed Collections. The failure of the Contractor to collect Garbage, Recyclables, or Compostables that have been set out by a Customer in the proper manner on the appropriate day shall be considered a missed collection, and the Contractor shall collect the materials from the Customer within one (1) business day of the Contractor’s receipt of notification of the missed pick-up. If the Contractor is notified of a missed pick-up by ▇▇▇▇, the missed pick-up shall be collected that same day that notice is given. If there are any changes to the recovery collection day, the Contractor shall communicate to the Customer. The Contractor shall maintain an electronic record of all calls related to missed collections and the response provided by the Contractor. Such records shall be made available for inspection upon request by the City, and the information shall be included in monthly reports. For missed collection at no fault of the Customer, the Contractor shall collect reasonable accumulated volumes of Garbage, Recycling, and Compostables equal to what would have been collected on the missed collection day(s) from Customers at no extra charge including any material on the ground. In the event of a missed collection of a block segment of Single-family Residences (excluding collections prevented by inclement weather, but not excluding collections prevented by inoperable vehicles or other service disruptions), the Contractor shall notify both the City and affected Customers the same day as the service disruption and provide details of recovery collection. A block segment is defined as one side of a street, between cross streets, not to exceed fifty (50) houses. If Garbage, Recyclables, or Compostables are set out inappropriately, improperly prepared, or contaminated with unacceptable materials, the Contractor shall place in a prominent location a written notification tag that identifies the specific problem(s) and reason(s) for rejecting the materials for collection. Failure to provide proper written notification to Customers, per the contamination reduction program, of the reason for rejecting Garbage, Recyclables, or Compostables shall be considered a missed collection and subject to performance fees due to lack of proper Customer notification. If the Contractor is requested by the Customer to make a return trip due to no fault of the Contractor, which the Contractor can prove through documentation (e.g., the Containers were not placed at the curb on time and the driver documented tha...
Missed Collections. The Contractor has established and publicized a procedure for receiving and responding to resident complaints of missed collections. Complaints of missed collections received by the Contractor or the HOA on the day following the scheduled day for collection shall be remedied by collecting the materials by 5:00 pm on the following day. A representative of the Contractor shall contact a designated representative of the HOA to resolve any issue.
Missed Collections. The failure of the Franchisee, except as may be excused by Uncontrollable Circumstances, to, in any Franchise Year, make at least 99.95% ofthe gross number of scheduled collections placed at the curb by Residential - Customers or at the designated collection points by Commercial Customers.
Missed Collections. The CONTRACTOR agrees that it is in the best interest of the CITY that all Solid Waste, Recyclable Materials and Organic Materials be Collected on the scheduled Collection day. Accordingly, missed Collections will normally be Collected as set forth above regardless of the reason that the Collection was missed. However, in the event a Customer requests missed Collection service more than two (2) times during the Term of this Agreement the CONTRACTOR shall contact the Customer to determine an appropriate resolution to that situation.