Common use of Mobile Service Clause in Contracts

Mobile Service. (a) As resellers we cannot guarantee 100% UK coverage on any Network. It is your responsibility to check coverage availability in the area you wish to use the Service including without limitation where we recommend a specific mobile Network to you. Please ask us for online website checkers of Service availability for each mobile network. The online Service availability checker produces estimates only and is not 100% accurate and can not factor in things like thickness of walls (or similar) which may affect Service availability. We shall not be responsible for any error or inaccuracy in the results of the online availability checker and you should not rely on such when entering into the Contract. (b) We offer a service to check service availability in your area by sending you a pay as you go sim card for your desired Network. There is a charge of £10 for this. We shall be entitled to charge in advance for this Service. (c) If you order a Mobile Service and subsequently find you can not receive signal at a desired location you are still liable to pay for the remainder of your contract as per paragraph 17. If you wish to terminate your contract with us due to poor signal you understand that you shall still be liable to pay early termination fees in accordance with clause 16 below. (d) Some of our mobile offerings only work with specific handsets. (e) You may supply your own handsets to be used on our supplier’s mobile Networks but we shall not be liable for any handsets you supply and use in connection with the Services. (f) Sim cards remain our property at all time. If these are not returned to us at the end of your Contract with us for Mobile Services we reserve the right to charge you a £5 none return fee. (g) Should your mobile become lost or stolen you must IMMEDIATELY inform us so we can de- activate your sim card. You are liable for any calls made using the sim card we have supplied to you until you’ve informed us that the sim card has been lost of stolen. CALL US ON ▇ ▇▇ ▇▇

Mobile Service. (a) As resellers we cannot guarantee 100% UK coverage on any Network. It is your responsibility to check coverage availability in the area you wish to use the Service including without limitation where we recommend a specific mobile Network to you. Please ask us for online website checkers of Service availability for each mobile network. The online Service availability checker produces estimates only and is not 100% accurate and can cannot factor in things like thickness of walls (or similar) which may affect Service availability. We shall not be responsible for any error or inaccuracy in the results of the online availability checker and you should not rely on such when entering into the Contract. (b) We offer a service to check service availability in your area by sending you a pay as you go sim card for your desired Network. There is a charge of £10 for this. We shall be entitled to charge in advance for this Service. (c) If you order a Mobile Service and subsequently find you can cannot receive signal at a desired location you are still liable to pay for the remainder of your contract as per paragraph 17clause 16. If you wish to terminate your contract with us due to poor signal you understand that you shall still be liable to pay early termination fees in accordance with clause 16 15 below. (d) Some of our mobile offerings only work with specific handsets. (e) You may supply your own handsets to be used on our supplier’s mobile Networks but we shall not be liable for any handsets you supply and use in connection with the Services. (f) Sim cards remain our property at all time. If these are not returned to us at the end of your Contract with us for Mobile Services we reserve the right to charge you a £5 none return fee. (g) Should your mobile become lost or stolen you must IMMEDIATELY immediately inform us so we can de- activate your sim SIM card. You are liable for any calls made using the sim SIM card we have supplied to you until you’ve you have informed us that the sim SIM card has been lost of or stolen. CALL US ON ▇ , by calling us ▇▇▇▇▇ ▇▇▇ ▇▇▇. (h) You acknowledge that we are entirely dependent on our suppliers and the Network operators in relation to the quality of airtime; the line clarity and call interference; and the geographic extent of the airtime coverage, and local geography, topography and / or atmospheric conditions and/or other causes of physical electromagnetic interference that may from time to time adversely affect the provision of airtime. (i) Without prejudice to any other right or remedy available to us, we may, from time to time and without notice, suspend the Mobile Services and provision of Services to you and at our discretion suspend the provision of the Mobile Service to your Device(s) in any of the following circumstances without prejudice to our right hereunder, provided that we shall use reasonable endeavours to restore the Mobile Service and reconnect the Device as soon as reasonably practicable: A) During technical failure, modification or maintenance of the telecommunication systems by which the Mobile Service is provided; and B) During technical failure, modification or maintenance of our systems by which the Services are (in whole or in part) provided and; C) If you fail to comply with the terms of the Contract after being given written notice of your failure (including but not limited to failure to pay any sums due hereunder) until such failure to comply is remedied; and D) If you allow anything to be done which in our reasonable opinion may have the effect of jeopardising the operation of the Mobile Services, or our system; and E) If in our reasonable opinion the Mobile Service is being used in a manner prejudicial to your interest or that of any of our customers and/or us: or F) Because of an emergency or upon instruction by emergency services or any government or appropriate authority (including the Network operator) or for your own security. (j) At our discretion we may suspend any Device from making Calls (other than to the emergency services) and/or disconnect the Device (on a temporary or permanent basis) if we have reasonable cause to suspect fraudulent use of any payment method, the Device’s SIM card or the Device itself, or if the Device is identified as having been stolen. (k) During any period of suspension arising from the circumstances detailed paragraph 2.13(i) A) to F) inclusive and/or 2.13 (j) above, you shall remain liable for all charges levied in accordance with the Contract. (l) If we agree at our sole discretion to re-instate the Service following a suspension or disconnection, you may be liable for a re-connection fee if the suspension or disconnection is due to your default or any act or omission committed by you or using your Device. (m) You acknowledge that the current statutory provisions relating to wireless telegraphy and telecommunications services apply to your use of Services via a Device and/or SIM Card and in addition you must generally observe the Wireless Telegraphy Act of 1949 to 1967, the Telegraphy ▇▇▇ ▇▇▇▇, (as amended from time to time) and any other relevant legislation, statutory instruments, and comply with any directions made by the Director General of the Office of Telecommunications of the Secretary of State; (n) You agree that you shall: A) Not use or allow others to use the Service for any improper or immoral or unlawful purpose; B) Not act or omit to act in any way in which may injure or damage any personal property or the Network or howsoever cause the quality of the Service to be impaired. C) Comply with any reasonable instructions issued by us which concern your use of the Service or Device/SIM Card or connected matters. D) Provide us with all such information that we may reasonably require; and E) Only use the Device/SIM Card supplied under the Contract, which is approved for use with the Network or such other Device as we have approved in advance and in writing. (o) Our minimum call charge is as published by the relevant Network at the time of the Contract being signed. (p) In certain circumstances (such as non-payment by us of amount due to our providers), our benefits and obligations relating to such mobile airtime Services under the Contract may revert in full to our providers and amounts due by you to us may become due directly to them and they will thereafter provide all customer service, invoicing and cash collection processes to you in respect of such Services. (q) The Services may enable access to Content. You may only use Content in a way that does not infringe the intellectual property or proprietary rights of others. We or our service providers (as applicable) may vary Content, access to Content or the technical specification of the Service in a way that might affect the Content from time to time. You are solely responsible for assessing the accuracy and completeness of Content. (r) If you amend the configuration of the SIM Plan as part of your own management, then it is your responsibility to ensure any impact is considered commercially, and that this may incur additional charges to rectify, or additional charges such as Overage or Data Plan Upgrade charges.

Mobile Service. (a) As resellers we cannot guarantee 100% UK coverage on any Network. It is your responsibility to check coverage availability in the area you wish to use the Service including without limitation where we recommend a specific mobile Network to you. Please ask us for online website checkers of Service availability for each mobile network. The online Service availability checker produces estimates only and is not 100% accurate and can not factor in things like thickness of walls (or similar) which may affect Service availabilityavailability or changes in Network availability or function. We shall not be responsible for any error or inaccuracy in the results of the online availability checker and you should not rely on such when entering into the Contract. (b) We offer a service to check service availability in your area by sending you a pay as you go sim card for your desired Network. There is a charge of £10 for this. We shall be entitled to charge in advance for this Service. (c) If you order a Mobile Service and subsequently find you can not receive signal at a desired location you are still liable to pay for the remainder of your contract contracted Minimum Term as per paragraph 17. If you wish to terminate your contract with us due to poor signal you understand that you shall still be liable to pay early termination fees in accordance with clause 16 below. (d) Some of our mobile offerings only work with specific handsets, it is your responsibility to identify and check functionality prior to entering the Contract. (e) You may supply your own handsets to be used on our supplier’s mobile Networks but we shall not be liable for any handsets you supply and use in connection with the Services. (f) Sim cards remain our property at all time. If these are not returned to us at the end of your Contract with us for Mobile Services we reserve the right to charge you a £5 none return fee, per Sim card. (g) Should your mobile become lost or stolen you must IMMEDIATELY inform us so we can de- activate your sim card. You are liable for any calls made using the sim card we have supplied to you until you’ve informed us that the sim card has been lost of stolen. CALL US ON ▇ ▇▇ ▇▇

Mobile Service. (a) As resellers we cannot guarantee 100% UK coverage on any Network. It is your responsibility to check coverage availability in the area you wish to use the Service including without limitation where we recommend a specific mobile Network to you. Please ask us for online website checkers of Service availability for each mobile network. The online Service availability checker produces estimates only and is not 100% accurate and can cannot factor in things like thickness of walls (or similar) which may affect Service availability. We shall not be responsible for any error or inaccuracy in the results of the online availability checker and you should not rely on such when entering into the Contract. (b) We offer a service to check service availability in your area by sending you a pay as you go sim card for your desired Network. There is a charge of £10 for this. We shall be entitled to charge in advance for this Service. (c) If you order a Mobile Service and subsequently find you can cannot receive signal at a desired location you are still liable to pay for the remainder of your contract as per paragraph 17. If you wish to terminate your contract with us due to poor signal you understand that you shall still be liable to pay early termination fees in accordance with clause 16 below. (d) Some of our mobile offerings only work with specific handsets. (e) You may supply your own handsets to be used on our supplier’s mobile Networks but we shall not be liable for any handsets you supply and use in connection with the Services. (f) Sim cards remain our property at all time. If these are not returned to us at the end of your Contract with us for Mobile Services we reserve the right to charge you a £5 none return fee. (g) Should your mobile become lost or stolen you must IMMEDIATELY inform us so we can de- activate your sim card. You are liable for any calls made using the sim card we have supplied to you until you’ve informed us that the sim card has been lost of or stolen. CALL US ON ▇ ▇▇▇▇▇ ▇▇▇▇▇▇. h) You acknowledge that we are entirely dependent on our suppliers and the Network operators in relation to the quality of airtime; the Line clarity and Call interference; and the geographic extent of the airtime coverage, and local geography, topography and / or atmospheric conditions and/or other causes of physical electromagnetic interference that may from time to time adversely affect the provision of airtime. i) Without prejudice to any other right or remedy available to us, we may, from time to time and without notice, suspend the Wireless Services and provision of Services to you and at our discretion suspend the provision of the Wireless Service to your Device(s) in any of the following circumstances without prejudice to our right hereunder, provided that we shall use reasonable endeavours to restore the Wireless Service and reconnect the Device as soon as reasonably practicable: i. During technical failure, modification or maintenance of the telecommunication systems by which the Wireless Service is provided; and ii. During technical failure, modification or maintenance of our systems by which the Services are (in whole or in part) provided and; iii. If you fail to comply with the terms of the Contract after being given written notice of your failure (including but not limited to failure to pay any sums due hereunder) until such failure to comply is remedied; and iv. If you allow anything to be done which in our reasonable opinion may have the effect of jeopardising the operation of the Wireless Services, or our system or attainment of the Service Charter; and v. If in our reasonable opinion the Wireless Service is being used in a manner prejudicial to your interest or that of any of our customers and/or us: or vi. Because of an emergency or upon instruction by emergency services or any government or appropriate authority (including the Network operator) or for your own security. j) At our discretion we may suspend any Device from making Calls (other than to the emergency services) and/or disconnect the Device (on a temporary or permanent basis) if we have reasonable cause to suspect fraudulent use of any payment method, the Device’s SIM card or the Device itself, or if the Device is identified as having been stolen. k) During any period of suspension arising from the circumstances detailed paragraph 2.13(i) A) to F) inclusive and/or 2.13

Mobile Service. (a) As resellers we cannot guarantee 100% UK coverage on any Network. It is your responsibility to check coverage availability in the area you wish to use the Service including without limitation where we recommend a specific mobile Network to you. Please ask us for online website checkers of Service availability for each mobile network. The online Service availability checker produces estimates only and is not 100% accurate and can not factor in things like thickness of walls (or similar) which may affect Service availability. We shall not be responsible for any error or inaccuracy in the results of the online availability checker and you should not rely on such when entering into the Contract. (b) We offer a service to check service availability in your area by sending you a pay as you go sim card for your desired Network. There is a charge of £10 for this. We shall be entitled to charge in advance for this Service. (c) If you order a Mobile Service and subsequently find you can not receive signal at a desired location you are still liable to pay for the remainder of your contract as per paragraph 17. If you wish to terminate your contract with us due to poor signal you understand that you shall still be liable to pay early termination fees in accordance with clause 16 below. (d) Some of our mobile offerings only work with specific handsets. (e) You may supply your own handsets to be used on our supplier’s mobile Networks but we shall not be liable for any handsets you supply and use in connection with the Services. (f) Sim cards remain our property at all time. If these are not returned to us at the end of your Contract with us for Mobile Services we reserve the right to charge you a £5 none return fee.. 175586-0020 - Terms And Conditions 28/11/2017 14:14 (g) Should your mobile become lost or stolen you must IMMEDIATELY inform us so we can de- de-activate your sim card. You are liable for any calls made using the sim card we have supplied to you until you’ve informed us that the sim card has been lost of stolen. CALL US ON ▇ ▇▇ ▇▇ ▇▇▇ ▇▇▇. (h) You acknowledge that we are entirely dependant on our suppliers and the Network operators in relation to the quality of airtime; the Line clarity and Call interference; and the geographic extent of the airtime coverage, and local geography, topography and / or atmospheric conditions and/or other causes of physical electromagnetic interference that may from time to time adversely affect the provision of airtime. (i) Without prejudice to any other right or remedy available to us, we may, from time to time and without notice, suspend the Wireless Services and provision of Services to you and at our discretion suspend the provision of the Wireless Service to your Device(s) in any of the following circumstances without prejudice to our right hereunder, provided that we shall use reasonable endeavours to restore the Wireless Service and reconnect the Device as soon as reasonably practicable: A) During technical failure, modification or maintenance of the telecommunication systems by which the Wireless Service is provided; and B) During technical failure, modification or maintenance of our systems by which the Services are (in whole or in part) provided and; C) If you fail to comply with the terms of the Contract after being given written notice of your failure (including but not limited to failure to pay any sums due hereunder) until such failure to comply is remedied; and D) If you allow anything to be done which in our reasonable opinion may have the effect of jeopardising the operation of the Wireless Services, or our system or attainment of the Service Charter; and E) If in our reasonable opinion the Wireless Service is being used in a manner prejudicial to your interest or that of any of our customers and/or us: or F) Because of an emergency or upon instruction by emergency services or any government or appropriate authority (including the Network operator) or for your own security. (j) At our discretion we may suspend any Device from making Calls (other than to the emergency services) and/or disconnect the Device (on a temporary or permanent basis) if we have reasonable cause to suspect fraudulent use of any payment method, the Device’s SIM card or the Device itself, or if the Device is identified as having been stolen. 175586-0020 - Terms And Conditions 28/11/2017 14:14 (k) During any period of suspension arising from the circumstances detailed paragraph 2.13(i) A) to F) inclusive and/or 2.13 (j) above, you shall remain liable for all charges levied in accordance with the Contract. (l) If we agree at our sole discretion to re-instate the Service following a suspension or disconnection, you may be liable for a re-connection fee if the suspension or disconnection is due to your default or any act or omission committed by you or using your Device. (m) You acknowledge that the current statutory provisions relating to wireless telegraphy and telecommunications services apply to your use of Services via a Device and/or SIM Card and in addition you must generally observe the Wireless Telegraphy Act of 1949 to 1967, the Telegraphy ▇▇▇ ▇▇▇▇, (as amended from time to time) and any other relevant legislation, statutory instruments, and comply with any directions made by the Director General of the Office of Telecommunications of the Secretary of State; (n) You agree that you shall: A) Not use or allow others to use the Service for any improper or immoral or unlawful purpose; B) Not act or omit to act in any way in which may injure or damage any personal property or the Network or howsoever cause the quality of the Service to be impaired. C) Comply with any reasonable instructions issued by us which concern your use of the Service or Device/SIM Card or connected matters. D) Provide us with all such information that we may reasonably require; and E) Only use the Device/SIM Card supplied under the Contract, which is approved for use with the Network or such other Device as we have approved in advance and in writing. (o) Our minimum Call charge is as published by the relevant Network at the time of the Contract being signed. (p) Dependant on the Network you have signed up to, there may be a charge for you to receive a Port Authorisation Code (PAC) should you wish to move to an alternative provider after the expiry of the minimum contract term. (q) In certain circumstances (such as non payment by us of amount due to our providers), our benefits and obligations relating to such mobile airtime Services under the Contract may revert in full to our providers and amounts due by you to us may become due directly to them and they will thereafter provide all customer service, invoicing and cash collection processes to you in respect of such Services. (r) The Services may enable access to Content. You may only use Content in a way that does not infringe the intellectual property or proprietary rights of others. We or our service providers (as applicable) may vary Content, access to Content or the technical specification of the Service in a 175586-0020 - Terms And Conditions 28/11/2017 14:14 way that might affect the Content from time to time. You are solely responsible for assessing the accuracy and completeness of Content.

Mobile Service. (a) As resellers we cannot guarantee 100% UK coverage on any Network. It is your responsibility to check coverage availability in the area you wish to use the Service including without limitation where we recommend a specific mobile Network to you. Please ask us for online website checkers of Service availability for each mobile network. The online Service availability checker produces estimates only and is not 100% accurate and can not factor in things like thickness of walls (or similar) which may affect Service availability. We shall not be responsible for any error or inaccuracy in the results of the online availability checker and you should not rely on such when entering into the Contract. (b) We offer a service to check service availability in your area by sending you a pay as you go sim card for your desired Network. There is a charge of £10 for this. We shall be entitled to charge in advance for this Service. (c) If you order a Mobile Service and subsequently find you can not receive signal at a desired location you are still liable to pay for the remainder of your contract as per paragraph 1716. If you wish to terminate your contract with us due to poor signal you understand that you shall still be liable to pay early termination fees in accordance with clause 16 15 below. (d) Some of our mobile offerings only work with specific handsets. (e) You may supply your own handsets to be used on our supplier’s mobile Networks but we shall not be liable for any handsets you supply and use in connection with the Services. (f) Sim cards remain our property at all time. If these are not returned to us at the end of your Contract with us for Mobile Services we reserve the right to charge you a £5 none return fee. (g) Should your mobile become lost or stolen you must IMMEDIATELY inform us so we can de- de-activate your sim SIM card. You are liable for any calls made using the sim SIM card we have supplied to you until you’ve informed us that the sim SIM card has been lost of or stolen. CALL US ON ▇ ▇▇ ▇▇ ▇▇▇ ▇▇▇. (h) You acknowledge that we are entirely dependent on our suppliers and the Network operators in relation to the quality of airtime; the Line clarity and Call interference; and the geographic extent of the airtime coverage, and local geography, topography and / or atmospheric conditions and/or other causes of physical electromagnetic interference that may from time to time adversely affect the provision of airtime. (i) Without prejudice to any other right or remedy available to us, we may, from time to time and without notice, suspend the Wireless Services and provision of Services to you and at our discretion suspend the provision of the Wireless Service to your Device(s) in any of the following circumstances without prejudice to our right hereunder, provided that we shall use reasonable endeavours to restore the Wireless Service and reconnect the Device as soon as reasonably practicable: A) During technical failure, modification or maintenance of the telecommunication systems by which the Wireless Service is provided; and B) During technical failure, modification or maintenance of our systems by which the Services are (in whole or in part) provided and; C) If you fail to comply with the terms of the Contract after being given written notice of your failure (including but not limited to failure to pay any sums due hereunder) until such failure to comply is remedied; and D) If you allow anything to be done which in our reasonable opinion may have the effect of jeopardising the operation of the Wireless Services, or our system or attainment of the Service Charter; and E) If in our reasonable opinion the Wireless Service is being used in a manner prejudicial to your interest or that of any of our customers and/or us: or F) Because of an emergency or upon instruction by emergency services or any government or appropriate authority (including the Network operator) or for your own security. (j) At our discretion we may suspend any Device from making Calls (other than to the emergency services) and/or disconnect the Device (on a temporary or permanent basis) if we have reasonable cause to suspect fraudulent use of any payment method, the Device’s SIM card or the Device itself, or if the Device is identified as having been stolen. (k) During any period of suspension arising from the circumstances detailed paragraph 2.13(i) A) to F) inclusive and/or 2.13 (j) above, you shall remain liable for all charges levied in accordance with the Contract. (l) If we agree at our sole discretion to re-instate the Service following a suspension or disconnection, you may be liable for a re-connection fee if the suspension or disconnection is due to your default or any act or omission committed by you or using your Device. (m) You acknowledge that the current statutory provisions relating to wireless telegraphy and telecommunications services apply to your use of Services via a Device and/or SIM Card and in addition you must generally observe the Wireless Telegraphy Act of 1949 to 1967, the Telegraphy ▇▇▇ ▇▇▇▇, (as amended from time to time) and any other relevant legislation, statutory instruments, and comply with any directions made by the Director General of the Office of Telecommunications of the Secretary of State; (n) You agree that you shall: A) Not use or allow others to use the Service for any improper or immoral or unlawful purpose; B) Not act or omit to act in any way in which may injure or damage any personal property or the Network or howsoever cause the quality of the Service to be impaired. C) Comply with any reasonable instructions issued by us which concern your use of the Service or Device/SIM Card or connected matters. D) Provide us with all such information that we may reasonably require; and E) Only use the Device/SIM Card supplied under the Contract, which is approved for use with the Network or such other Device as we have approved in advance and in writing. (o) Our minimum Call charge is as published by the relevant Network at the time of the Contract being signed. (p) Dependant on the Network you have signed up to, there may be a charge for you to receive a Port Authorisation Code (PAC) should you wish to move to an alternative provider after the expiry of the minimum contract term. (q) In certain circumstances (such as non payment by us of amount due to our providers), our benefits and obligations relating to such mobile airtime Services under the Contract may revert in full to our providers and amounts due by you to us may become due directly to them and they will thereafter provide all customer service, invoicing and cash collection processes to you in respect of such Services. (r) The Services may enable access to Content. You may only use Content in a way that does not infringe the intellectual property or proprietary rights of others. We or our service providers (as applicable) may vary Content, access to Content or the technical specification of the Service in a way that might affect the Content from time to time. You are solely responsible for assessing the accuracy and completeness of Content.

Mobile Service. (a) As resellers we cannot guarantee 100% UK coverage on any Network. It is your responsibility to check coverage availability in the area you wish to use the Service including without limitation where we recommend a specific mobile Network to you. Please ask us for online website checkers of Service availability for each mobile network. The online Service availability checker produces estimates only and is not 100% accurate and can cannot factor in things like thickness of walls (or similar) which may affect Service availability. We shall not be responsible for any error or inaccuracy in the results of the online availability checker and you should not rely on such when entering into the Contract. (b) We offer a service to check service availability in your area by sending you a pay as you go sim card for your desired Network. There is a charge of £10 for this. We shall be entitled to charge in advance for this Service. (c) If you order a Mobile Service and subsequently find you can cannot receive signal at a desired location you are still liable to pay for the remainder of your contract as per paragraph 17clause 16. If you wish to terminate your contract with us due to poor signal you understand that you shall still be liable to pay early termination fees in accordance with clause 16 15 below. (d) Some of our mobile offerings only work with specific handsets. (e) You may supply your own handsets to be used on our supplier’s mobile Networks but we shall not be liable for any handsets you supply and use in connection with the Services. (f) Sim cards remain our property at all time. If these are not returned to us at the end of your Contract with us for Mobile Services we reserve the right to charge you a £5 none return fee. (g) Should your mobile become lost or stolen you must IMMEDIATELY immediately inform us so we can de- activate deactivate your sim SIM card. You are liable for any calls made using the sim SIM card we have supplied to you until you’ve you have informed us that the sim SIM card has been lost or stolen. (h) You acknowledge that we are entirely dependent on our suppliers and the Network operators in relation to the quality of airtime; the line clarity and call interference; and the geographic extent of the airtime coverage, and local geography, topography and / or atmospheric conditions and/or other causes of physical electromagnetic interference that may from time to time adversely affect the provision of airtime. (i) Without prejudice to any other right or remedy available to us, we may, from time to time and without notice, suspend the Mobile Services and provision of Services to you and at our discretion suspend the provision of the Mobile Service to your Device(s) in any of the following circumstances without prejudice to our right hereunder, provided that we shall use reasonable endeavours to restore the Mobile Service and reconnect the Device as soon as reasonably practicable: A) During technical failure, modification or maintenance of the telecommunication systems by which the Mobile Service is provided; and B) During technical failure, modification or maintenance of our systems by which the Services are (in whole or in part) provided and; C) If you fail to comply with the terms of the Contract after being given written notice of your failure (including but not limited to failure to pay any sums due hereunder) until such failure to comply is remedied; and D) If you allow anything to be done which in our reasonable opinion may have the effect of jeopardising the operation of the Mobile Services, or our system; and E) If in our reasonable opinion the Mobile Service is being used in a manner prejudicial to your interest or that of any of our customers and/or us: or F) Because of an emergency or upon instruction by emergency services or any government or appropriate authority (including the Network operator) or for your own security. (j) At our discretion we may suspend any Device from making Calls (other than to the emergency services) and/or disconnect the Device (on a temporary or permanent basis) if we have reasonable cause to suspect fraudulent use of any payment method, the Device’s SIM card or the Device itself, or if the Device is identified as having been stolen. (k) During any period of suspension arising from the circumstances detailed paragraph 2.13(i) A) to F) inclusive and/or 2.13 (j) above, you shall remain liable for all charges levied in accordance with the Contract. (l) If we agree at our sole discretion to re-instate the Service following a suspension or disconnection, you may be liable for a re-connection fee if the suspension or disconnection is due to your default or any act or omission committed by you or using your Device. (m) You acknowledge that the current statutory provisions relating to wireless telegraphy and telecommunications services apply to your use of Services via a Device and/or SIM Card and in addition you must generally observe the Wireless Telegraphy Act of 1949 to 1967, the Telegraphy Act 1984, (as amended from time to time) and any other relevant legislation, statutory instruments, and comply with any directions made by the Director General of the Office of Telecommunications of the Secretary of State; (n) You agree that you shall: A) Not use or allow others to use the Service for any improper or immoral or unlawful purpose; B) Not act or omit to act in any way in which may injure or damage any personal property or the Network or howsoever cause the quality of the Service to be impaired. C) Comply with any reasonable instructions issued by us which concern your use of the Service or Device/SIM Card or connected matters. D) Provide us with all such information that we may reasonably require; and E) Only use the Device/SIM Card supplied under the Contract, which is approved for use with the Network or such other Device as we have approved in advance and in writing. (o) Our minimum call charge is as published by the relevant Network at the time of the Contract being signed. (p) In certain circumstances (such as non-payment by us of amount due to our providers), our benefits and obligations relating to such mobile airtime Services under the Contract may revert in full to our providers and amounts due by you to us may become due directly to them and they will thereafter provide all customer service, invoicing and cash collection processes to you in respect of such Services. (q) The Services may enable access to Content. CALL US ON ▇ ▇▇ ▇▇You may only use Content in a way that does not infringe the intellectual property or proprietary rights of others. We or our service providers (as applicable) may vary Content, access to Content or the technical specification of the Service in a way that might affect the Content from time to time. You are solely responsible for assessing the accuracy and completeness of Content. (r) If you amend the configuration of the SIM Plan as part of your own management, then it is your responsibility to ensure any impact is considered commercially, and that this may incur additional charges to rectify, or additional charges such as Overage or Data Plan Upgrade charges.

Mobile Service. (a) As resellers we cannot guarantee 100% UK coverage on any Network. It is your responsibility to check coverage availability in the area you wish to use the Service including without limitation where we recommend a specific mobile Network to you. Please ask us for online website checkers of Service availability for each mobile network. The online Service availability checker produces estimates only and is not 100% accurate and can not factor in things like thickness of walls (or similar) which may affect Service availability. We shall not be responsible for any error or inaccuracy in the results of the online availability checker and you should not rely on such when entering into the Contract. (b) We offer a service to check service availability in your area by sending you a pay as you go sim card for your desired Network. There is a charge of £10 for this. We shall be entitled to charge in advance for this Service. (c) If you order a Mobile Service and subsequently find you can not receive signal at a desired location you are still liable to pay for the remainder of your contract as per paragraph 1716. If you wish to terminate your contract with us due to poor signal you understand that you shall still be liable to pay early termination fees in accordance with clause 16 15 below. (d) Some of our mobile offerings only work with specific handsets. (e) You may supply your own handsets to be used on our supplier’s mobile Networks but we shall not be liable for any handsets you supply and use in connection with the Services. (f) Sim cards remain our property at all time. If these are not returned to us at the end of your Contract with us for Mobile Services we reserve the right to charge you a £5 none return fee. (g) Should your mobile become lost or stolen you must IMMEDIATELY inform us so we can de- de-activate your sim SIM card. You are liable for any calls made using the sim SIM card we have supplied to you until you’ve informed us that the sim SIM card has been lost of or stolen. CALL US ON ▇ ▇▇ ▇▇ ▇▇▇ ▇▇▇. (h) You acknowledge that we are entirely dependent on our suppliers and the Network operators in relation to the quality of airtime; the Line clarity and Call interference; and the geographic extent of the airtime coverage, and local geography, topography and / or atmospheric conditions and/or other causes of physical electromagnetic interference that may from time to time adversely affect the provision of airtime. (i) Without prejudice to any other right or remedy available to us, we may, from time to time and without notice, suspend the Wireless Services and provision of Services to you and at our discretion suspend the provision of the Wireless Service to your Device(s) in any of the following circumstances without prejudice to our right hereunder, provided that we shall use reasonable endeavours to restore the Wireless Service and reconnect the Device as soon as reasonablypracticable: A) During technical failure, modification or maintenance of the telecommunication systems by which the Wireless Service is provided; and B) During technical failure, modification or maintenance of our systems by which the Services are (in whole or in part) provided and; C) If you fail to comply with the terms of the Contract after being given written notice of your failure (including but not limited to failure to pay any sums due hereunder) until such failure to comply is remedied; and D) If you allow anything to be done which in our reasonable opinion may have the effect of jeopardising the operation of the Wireless Services, or our system or attainment of the Service Charter; and E) If in our reasonable opinion the Wireless Service is being used in a manner prejudicial to your interest or that of any of our customers and/or us: or F) Because of an emergency or upon instruction by emergency services or any government or appropriate authority (including the Network operator) or for your own security. (j) At our discretion we may suspend any Device from making Calls (other than to the emergency services) and/or disconnect the Device (on a temporary or permanent basis) if we have reasonable cause to suspect fraudulent use of any payment method, the Device’s SIM card or the Device itself, or if the Device is identified as having been stolen. (k) During any period of suspension arising from the circumstances detailed paragraph 2.13(i) A) to F) inclusive and/or 2.13 (j) above, you shall remain liable for all charges levied in accordance with the Contract. (l) If we agree at our sole discretion to re-instate the Service following a suspension or disconnection, you may be liable for a re-connection fee if the suspension or disconnection is due to your default or any act or omission committed by you or using your Device. (m) You acknowledge that the current statutory provisions relating to wireless telegraphy and telecommunications services apply to your use of Services via a Device and/or SIM Card and in addition you must generally observe the Wireless Telegraphy Act of 1949 to 1967, the Telegraphy ▇▇▇ ▇▇▇▇, (as amended from time to time) and any other relevant legislation, statutory instruments, and comply with any directions made by the Director General of the Office of Telecommunications of the Secretary of State; (n) You agree that you shall: A) Not use or allow others to use the Service for any improper or immoral or unlawful purpose; B) Not act or omit to act in any way in which may injure or damage any personal property or the Network or howsoever cause the quality of the Service to be impaired. C) Comply with any reasonable instructions issued by us which concern your use of the Service or Device/SIM Card or connected matters. D) Provide us with all such information that we may reasonably require; and E) Only use the Device/SIM Card supplied under the Contract, which is approved for use with the Network or such other Device as we have approved in advance and in writing. (o) Our minimum Call charge is as published by the relevant Network at the time of the Contract being signed. (p) Dependant on the Network you have signed up to, there may be a charge for you to receive a Port Authorisation Code (PAC) should you wish to move to an alternative provider after the expiry of the minimum contract term. (q) In certain circumstances (such as non payment by us of amount due to our providers), our benefits and obligations relating to such mobile airtime Services under the Contract may revert in full to our providers and amounts due by you to us may become due directly to them and they will thereafter provide all customer service, invoicing and cash collection processes to you in respect of such Services. (r) The Services may enable access to Content. You may only use Content in a way that does not infringe the intellectual property or proprietary rights of others. We or our service providers (as applicable) may vary Content, access to Content or the technical specification of the Service in a way that might affect the Content from time to time. You are solely responsible for assessing the accuracy and completeness of Content.