Moderate Problem. There is a loss of a function or resource that does not ---------------- seriously affect the user's operations or schedules. Any problem which was originally reported as Critical or Serious, but has been temporarily solved with a Work-Around, shall be reduced in severity to Moderate, only if the customer and Distributor mutually concur.
Appears in 2 contracts
Sources: Distribution Agreement (Satyam Infoway LTD), Distribution Agreement (Satyam Infoway LTD)