Monitor Phase. The purpose of the monitor phase is to evaluate the Customers environment over some period of time to verify that the problem has been resolved. Both parties will co-ordinate monitoring activities and mutually agree to close the monitor phase when it is clear the problem is resolved.
Appears in 4 contracts
Sources: Software License Agreement (Clearcommerce Corp), Software License Agreement (Clearcommerce Corp), Strategic Relationship and Software License Agreement (Clearcommerce Corp)
Monitor Phase. The purpose of the monitor phase is to evaluate the Customers Customer’s environment over some period of time to verify that the problem Escalation has been resolved. Both The parties will co-ordinate monitoring activities and mutually agree to close the monitor phase when it is clear the problem is resolvedactivities.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
Monitor Phase. The purpose of the monitor phase is to evaluate the Customers Customer’s environment over some period of time to verify that the problem Escalation has been resolved. Both The parties will co-co- ordinate monitoring activities and mutually agree to close the monitor phase when it is clear the problem is resolvedactivities.
Appears in 1 contract
Sources: Master Services Agreement