Common use of Monitor Phase Clause in Contracts

Monitor Phase. A Monitor Phase may be implemented by HP to evaluate the situation over a period of time to verify that the problem has been resolved to the Customer's satisfaction. The Monitor Phase starts after a resolution is provided to the Customer. When the problem has been resolved to the Customer's satisfaction, the Monitor Phase is terminated and the Escalation is closed by HP. Both HP and Licensor will coordinate monitoring activities. HP will determine the length of the Monitor Phase.

Monitor Phase. A Monitor Phase may be implemented by HP HPD to evaluate the situation over a period of time to verify that the problem has been resolved to the Customer's HPD’s satisfaction. The Monitor Phase starts after a resolution is provided to the CustomerHPD. When the problem has been resolved to the Customer's HPD’s satisfaction, the Monitor Phase is terminated and the Escalation is closed by HPHPD. Both HP HPD and Licensor will coordinate monitoring activities. HP HPD will determine the length of the Monitor Phase.