Common use of Monitoring of the Service Clause in Contracts

Monitoring of the Service. 2.1 The Service is monitored in two ways: • Active monitoring: Parkeon's automatic procedures, which periodically test the availability of the main system and its functionalities. These active monitoring processes include the alert and escalation mechanisms needed for Parkeon’s technical support department to be informed as quickly as possible. • Passive monitoring: Customer is able to notify, 24 hours a day, an incident associated with the use of the Service. Outside the Help Desk’s working hour time slots, this notification shall be made by e-mail to the address ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ 2.2 Customer undertakes not to use the active monitoring system in order to avoid a possible disturbance of the Service’s performance due to unnecessary overload.

Monitoring of the Service. 2.1 The Service is monitored in two ways: • Active monitoring: ParkeonFlowbird 's automatic procedures, which periodically test the availability of the main system and its functionalities. These active monitoring processes include the alert and escalation mechanisms needed for ParkeonFlowbird’s technical support department to be informed as quickly as possible. • Passive monitoring: Customer is able to notify, 24 hours a day, an incident associated with the use of the Service. Outside the Help Desk’s working hour time slots, this notification shall be made by e-mail to the address ▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇ 2.2 Customer undertakes not to use the active monitoring system in order to avoid a possible disturbance of the Service’s performance due to unnecessary overload.