Common use of Monitoring Provisions Clause in Contracts

Monitoring Provisions. 2.1 Within 2 Working Days of the last day of every calendar month period of the Agreement, the Operator shall submit certified (by the Operator employee with overall responsibility for its financial management) management information detailing the number of new and renewal certifications and additional chargeable Scheme-related services which were carried out in that period, along with details of the calculation of the Royalty owed to the Authority in accordance with paragraph 1 of this Schedule. The requirement for this to be submitted within 2 Working Days of the last day of every calendar month period of the Agreement is material to the contract. 2.2 Within 10 Working Days of the last day of every three month period of the Agreement, the Operator shall submit management information detailing for that period: (i) the average number of assessments required by a Customer before achieving a new certification; (ii) the number of unsuccessful new certifications; and (iii) the number of unsuccessful renewal certifications. 2.3 Within 10 Working Days of the last day of every three month period of the Agreement, the Operator shall submit management information detailing for that period: (i) the number of written complaints received from Customers; (ii) A short summary of the nature of each complaint; (iii) Whether each complaint was resolved and closed to the Customers’ reasonable satisfaction; (iv) A full summary of any complaint which was live (i.e. not closed to Customers’ reasonable satisfaction) for a period in excess of 3 calendar months.