Common use of MONITORING THE SERVICE Clause in Contracts

MONITORING THE SERVICE. 12.1. The Council will exercise its rights under Clause 11 and this Clause 12 in order to monitor whether the Service is performed in accordance with the Contract. 12.2. The Service Provider must maintain in good working order an email system which is accessible at all times and is administered in accordance with Clause 32. 12.3. The Service Provider shall at all times co-operate with the Council’s monitoring and evaluation processes. The Service Provider will allow the Council access to the Home at all times, whether announced or unannounced. 12.4. The Service Provider shall at all times allow the Authorised Officer(s) access to the Home for the purpose of interviewing Staff in connection with the carrying out of all parts of the Service. The Authorised Officer has the power to investigate any matters relating to the provision of the Service.