Monthly Availability. ● Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. ● Minimum during service hours (excluding planned and unplanned security maintenance), as a percentage per month: 99% ● Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. ● Minimum during service hours (excluding planned and unplanned security maintenance), as a percentage per month: 99% ● Base level (Section 3) As defined in the EGI Default Operational Level Agreement. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. ● Force Majeure. A party shall not be liable for any failure or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control.
Appears in 1 contract
Sources: Operational Level Agreement
Monthly Availability. ● Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. ● Minimum during service hours (excluding planned and unplanned security maintenance), as a percentage per month: 99% ● Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. ● Minimum during service hours (excluding planned and unplanned security maintenance), as a percentage per month: 99% ● Base level Medium (Section 3) As defined in the EGI Default Operational Level Agreement. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. ● Force Majeure. A party shall not be liable for any failure or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control.
Appears in 1 contract
Sources: Operational Level Agreement