Multiple Services. An SLA is often a collection of documents which covers a range of service variants. Each variant may have a separate section in an SLA, and the Service Contract will point out which specific service variant has been agreed upon. In this case, each of them should be described, where relevant, by different elements presented in this document, as shown by the following figure. Typically, for a service involving concatenation of many links in a complex mesh of subcontracts, BMO have to deal with one NSP and sign-up for an end-to-end Service with a single supplier. In this case, BMO may prefer to get information about the complexity and the dependency between underpinning contracts included in the SLA.
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