Common use of Nature of the Service Clause in Contracts

Nature of the Service. 3.2.1 The purpose of the telephone advice is to give practical advice and guidance on matters covered in the relevant Memo, and to clarify the Subscriber’s understanding of the Memo. 3.2.2 The advice is provided in collaboration with the Service Provider, by experienced advisors who arequalifiedbymeansofprofessionalqualificationand/orappropriaterelevantexperienceinthe subject matter, and is based upon current legislation, to the best of their knowledge. The advisors operate in a regulated environment, and are subject to the Money Laundering Regulations 2007. Advice is given on the understanding that neither the individual advisors nor Indicator - FL Memo Ltd itself, nor the Service Provider are in business as a lawyer, legal consultant, or accountant or tax consultant. 3.2.3 Advice and guidance will be given in accordance with the advisors’ understanding of the circumstances as described by the Subscriber. The service does not extend to replies by email, or to written correspondence. However, if the advisor feels that it is appropriate, they may forward details of written procedures by email. The advice provided will be specific to the circumstances described by the Subscriber, but does not constitute consultancy or professional tax or legal advice. Whilst it will make every effort to ensure the advice is comprehensive and accurate, Indicator - FL Memo does not accept liability for errors or omissions in the advice given, or in the advisor’s understanding of the circumstances that the Subscriber describes. 3.2.4 The Service Provider will handle directly with the Subscriber any complaints and associated claims against Indicator - FL Memo Ltd for the provision of the Advice Line. In the event that such complaints and associated claims are upheld, the Service Provider will directly compensate the Subscriber. 3.2.5 Whilst customer confidentiality is respected, all calls are recorded and stored for training and quality control purposes. 3.2.6 Further services requestedbythe Subscriber maynot bepart the Advisory Service. Upon request of the Subscriber, practical guidance will be given that, if followed, may lead to the need for settlement of a claim. In such circumstances it will be made clear to the Subscriber that the actions may not necessarily be successfully defended in the event of a claim. The service does not provide any indemnity for costs or awards in the event of a claim. Such indemnity may be available from an independent third party upon request, but forms no part of any service provided by Indicator - FL Memo Ltd. In any event, no liability will be accepted in respect of complaints or claims made to the Subscriber by third parties, regarding consultancy or other services provided, for which the telephone advice was used. Certain matters may be of sufficient complexity that it is not appropriate to advise fully upon them by means of telephone advice. In such circumstances, the advisor will state this and, where possible, provide an alternative of formal consultancy from a third party, for which a quote will be available. Such consultancy will not fall within the scope of these terms and conditions and will not form any part of any agreement between Indicator - FL Memo Ltd and the Subscriber.

Nature of the Service. 3.2.1 The purpose of the telephone advice is to give practical advice and guidance on matters covered in the relevant Memo, and to clarify the Subscriber’s understanding under- standing of the Memo. 3.2.2 The advice is provided in collaboration with the Service Provider, by experienced advisors who arequalifiedbymeansofprofessionalqualificationand/orappropriaterelevantexperienceinthe are qualified by means of professional qualification and/or ap- propriate relevant experience in the subject matter, and is based upon current legislation, to the best of their knowledge. The advisors operate in a regulated environment, and are subject to the Money Laundering Regulations 2007. Advice is given on the understanding that neither the individual advisors nor Indicator - FL Memo Ltd itself, nor the Service Provider are in business as a lawyer, legal consultant, or accountant or tax consultant. 3.2.3 Advice and guidance will be given in accordance with the advisors’ understanding under- standing of the circumstances as described by the Subscriber. The service does not extend to replies by emaile-mail, or to written correspondence. However, if the advisor feels that it is appropriate, they may forward details of written procedures by emaile-mail. The advice provided will be specific to the circumstances described by the SubscriberSub- ▇▇▇▇▇▇▇, but does not constitute consultancy or professional tax or legal advice. Whilst it will make every effort to ensure the advice is comprehensive and accurateaccu- rate, Indicator - FL Memo does not accept liability for errors or omissions in the advice given, or in the advisor’s understanding of the circumstances that the Subscriber describes. 3.2.4 The Service Provider will handle directly with the Subscriber any complaints and associated claims against Indicator - FL Memo Ltd for the provision of the Advice Line. In the event that such complaints and associated claims are upheld, the Service Provider will directly compensate the Subscriber. 3.2.5 Whilst customer confidentiality is respected, all calls are recorded and stored for training and quality control purposes. 3.2.6 Further services requestedbythe requested by the Subscriber maynot bepart may not be part the Advisory ServiceSer- vice. Upon request of the Subscriber, practical guidance will be given that, if followed, may lead to the need for settlement of a claim. In such circumstances it will be made clear to the Subscriber that the actions may not necessarily be successfully defended in the event of a claim. The service does not provide any indemnity for costs or awards in the event of a claim. Such indemnity may be available from an independent third party upon request, but forms no part of any service provided by Indicator - FL Memo Ltd. In any event, no liability will be accepted in respect of complaints or claims made to the Subscriber by third parties, regarding consultancy or other services providedprovid- ed, for which the telephone advice was used. Certain matters may be of sufficient complexity that it is not appropriate to advise fully upon them by means of telephone advice. In such circumstances, the advisor advi- sor will state this and, where possible, provide an alternative of formal consultancy from a third party, for which a quote will be available. Such consultancy will not fall within the scope of these terms and conditions and will not form any part of any agreement between Indicator - FL Memo Ltd and the Subscriber.