NCR VOYIX SOFTWARE SUPPORT Sample Clauses

NCR VOYIX SOFTWARE SUPPORT. 2.1 NCR Voyix, NCR Voyix’s authorized reseller, or otherwise NCR Voyix authorized party, as may be applicable (depending on whether Customer subscribes to the Program directly with NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party, respectively) will provide support services directly to each Licensed Site. As part of these services, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will provide Customer with contact information which will enable Customer to report NCR Voyix Software problems and receive assistance in resolving NCR Voyix Software problems. Upon receipt of such notification from Customer, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will use reasonable efforts to respond to Customer and diagnose the NCR Voyix Software problem. NCR Voyix Software problem diagnosis will include a determination as to whether: (a) the reported NCR Voyix Software problem constitutes an NCR Voyix Software error, irregularity, interruption or malfunction, or; (b) the reported problem is excluded from support services, as specified in Section 2.2 below. NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will notify Customer promptly of its determination and rationale for the determination. If the reported problem constitutes an NCR Voyix Software error, irregularity, interruption or malfunction, Customer will be responsible for providing NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party with sufficient documentation and materials, if any, in order for NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party to reproduce the reported problem. If the problem is verified, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party will use reasonable efforts to provide Customer with a temporary “fix” or provide Customer with the necessary technical assistance to enable Customer to correct the problem or to otherwise become operational. In the event that the verified problem is not, in NCR Voyix’s, NCR Voyix’s authorized reseller’s or otherwise NCR Voyix authorized party’s opinion, valid or reproducible, NCR Voyix, NCR Voyix’s authorized reseller or otherwise NCR Voyix authorized party shall notify Customer promptly with its rationale for such a determination. 2.2 Incidents logged for NCR Voyix Software support services for any of the reasons set forth bel...