Network Availability Guarantee. Switch Guarantees 99.99% Network availability in any calendar month as calculated from the ingress to and egress from the Switch Network. If Customer experiences Network unavailability. Customer may receive Data Service Credits, calculated monthly as an aggregate of all Service unavailability events in accordance with the following parameters considered over a calendar month: A credit will be given only for those outages that were reported to Switch at the time of the outage. An outage is measured from the time it is reported to the time it is resolved.
Appears in 2 contracts
Sources: Master Services Agreement (Marin Software Inc), Master Services Agreement (Marin Software Inc)