Network Availability Guarantee. MHO’s Dedicated Internet Access is designed for 99.99% availability. If Customer experiences a network outage MHO will restore the network connection within two (2) hours. Customer will receive, at the Customer’s request, a Service Credit as follows: One (1) day Service Credit for each additional hour after the first two (2) hours of down time One (1) month Service Credit if Dedicated Internet Service is down 24 hours or more after first two (2) hours of down time Customer may obtain no more than one (1) month Service Credit for any given month. Down time commences once Customer notifies MHO or MHO Contacts Customer and MHO issues a service ticket to the Customer. The outage will conclude once MHO restores the affected Dedicated Internet Circuit.
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