Network Connectivity. ▇▇▇ will provide network connectivity for any server(s) provided by the Hosting Services. The server(s) will reside in SAM’s Auckland business premises. The Customer will connect to the server(s) via data circuits, internet or other appropriate communication media; such connections into the ▇▇▇ hosted environment to be secured and managed as required by ▇▇▇ staff. ▇▇▇ will provide server resource to support Customer’s software application. Unless specifically otherwise stated, servers are virtualised with fully configured RAID failover and supported by off-site backups. ▇▇▇ is responsible for implementing, supporting and replacing hardware components should a failure occur. Should the Customer specify an operating system, ▇▇▇ will only run vendor-supported versions of the operating system. The Customer will be notified about any changes in the support status of the operating system version. Customer is responsible for ensuring that their software application is compatible with the supported version of the operating system unless the software application is a ▇▇▇ product in which case ▇▇▇ is fully responsible for compatibility. Servers will be physically located in the ▇▇▇ computer room which is an environmentally controlled space. Only authorized staff are permitted in this room. Servers are connected to UPS backup power sources, with motor generator backup for extended power outages. In the event of any power outage, UPS backup provides initial “up time” during which the generator is prepared and connected - the generator can then provide electricity indefinitely.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement