Common use of Network Service Management Clause in Contracts

Network Service Management. (a) Supplier’s responsibilities to provide the Services include the following: (1) Managing and reporting on the capacity and configuration of the Network. (2) Acting as a * for the management of the Network. (3) Creating, updating and maintaining Equipment inventories, locations lists, Network diagrams and other Network Documentation and information in a format acceptable to Gap and as required by Section 8 (Documentation) of Exhibit A.2 (Cross Functional Services). Supplier will provide such information and Documentation to Gap in an * format available to Gap Authorized Users. (4) For new Gap Sites, excluding Stores and those field offices co-located with Stores, providing design, a physical survey to determine site features, implementation readiness, and specific installation needs. (A) Site surveys will include: *; and any other related Equipment or services. (5) Designing, implementing and managing of connections and upgrades. (6) Implementing approved * in support of Gap’s business objectives. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (7) Analyzing and proposing cost effective service alternatives to help Gap in its cost reduction efforts or to meet its business requirements. (8) Supplier will design, implement and manage all configurations on all relative devices within the scope of the Services provided under the Agreement. (9) Supplier will select, implement and manage optimal routing and data interchange protocols within the Network as mutually agreed and necessary to satisfy Gap’s business and operational requirements as they evolve over the Term. Where feasible, * must be used. Such responsibilities include: (A) Supporting all protocols, including proprietary protocols, in place as of the Initiation Date. (i) To the extent that Supplier will be required to modify its Network management system to support such proprietary protocols in the transformed environment, Supplier will modify the Network management system in accordance with the * procedures described in * of *. (B) Providing protocol conversion and translation, as required by Gap. (C) Evolving protocols as appropriate to support new technologies and the Network over the Term. (10) Managing naming and IP addressing of all devices based on Gap Approved addressing schemes provided by Supplier. (11) Providing personnel designated by Gap read-only access to * on an as-needed basis. (12) Providing call accounting support, which includes the following: (A) Providing the collection of call detail recording (CDR) records from all voice systems defined in the site listing. (B) Providing a means for Gap-assigned staff to obtain current detail information on a given phone set or a group of phone sets. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

Network Service Management. (a) Supplier’s responsibilities to provide the Services include the following: (1) Managing and reporting on the capacity and configuration of the NetworkNetwork and LAN. (2) Acting as a * for the management of the Network. (3) Creating, updating and maintaining Equipment inventories, locations lists, Network diagrams and other Network Documentation and information in a format acceptable to Gap and as required by Section 8 (Documentation) of Exhibit A.2 (Cross Functional ServicesServices Statement of Work). Supplier will provide such information and Documentation to Gap in an * format available to Gap Authorized Users. (4) For new Gap Sites, excluding Stores and those field offices co-located with Stores, providing design, a physical survey to determine site features, implementation readiness, and specific installation needs. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (A) Site surveys will include: *; and any other related Equipment or services. (5) Designing, implementing and managing of connections and upgrades. (6) Implementing approved * in support of Gap’s business objectives. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (7) Analyzing and proposing cost effective service alternatives to help Gap in its cost reduction efforts or to meet its business requirements. (8) Supplier will design, implement and manage all configurations on all relative devices within the scope of the Services provided under the Agreement. (9) Supplier will select, implement and manage optimal routing and data interchange protocols within the Network as mutually agreed and necessary to satisfy Gap’s business and operational requirements as they evolve over the Term. Where feasible, * must be used. Such responsibilities include: (A) Supporting all protocols, including proprietary protocols, in place as of the Initiation Date. (i) To the extent that Supplier will be required to modify its Network management system to support such proprietary protocols in the transformed environment, Supplier will modify the Network management system in accordance with the * procedures described in * of *. (B) Providing protocol conversion and translation, as required by Gap. (C) Evolving protocols as appropriate to support new technologies and the Network over the Term. (10) Managing naming and IP addressing of all devices based on Gap Approved addressing schemes provided by Supplier. (11) Providing personnel designated by Gap read-only access to * on an as-needed basis. (12) Providing call accounting support, which includes the following: (A) Providing the collection of call detail recording (CDR) records from all voice systems defined in the site listing. (B) Providing a means for Gap-assigned staff to obtain current detail information on a given phone set or a group of phone sets. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.