No Credit Allowances. Credit allowances do not apply to Service Outages: (a) involving Off-Net Service; (b) caused by Customer or its End User or their agents or contractors; (c) resulting from a power failure of power at Customer or End User Premises; (d) resulting from the failure or malfunction of non-XO-provided equipment or systems; (e) due to causes beyond the control of XO, its contractors or its agents; (f) occurring during any period in which XO is not given access to Customer or End-User Premises; or (g) occurring during any planned Service Outage, unscheduled emergency maintenance, scheduled maintenance, or changes in Service requested by Customer.
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