No Local ITSS Clause Samples

No Local ITSS. If there are no local ITSS, or NSMS themselves are acting in this capacity, users may contact NSMS directly using the NSMS RT (job tracking) system as stated in section 4.1 above. Where necessary, NSMS will seek the approval of the unit’s administrative contact to approve chargeable support work where such work falls outside the scope of the SLA. The NSMS group will support the service using the following means: • Platform support: NSMS supports the deployment and centralised configuration of the operating system and selected application software as defined in the MMP compatibility lists. The service does not include a formal Help Desk for end user support regarding application usage, software issues, peripherals or user-­‐induced problems. • Infrastructure support: NSMS will support the server infrastructure on which the service relies. • External Referral: If necessary the NSMS group will liaise with external software and hardware suppliers to resolve any problems. • Escalation: NSMS will provide escalation procedures to ensure that client queries are dealt with satisfactorily. These are described in Section 7.5.2 below. It is the client’s responsibility to report all incidents as well as requests for service modifications or new aspects of the service to NSMS.
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Related to No Local ITSS

  • Business and Travel Expenses Company shall pay or reimburse Executive for all reasonable, customary and necessary business expenses (including cell phone, travel, lodging, and entertainment expenses) which are correctly documented and incurred or paid by Executive in the performance of Executive’s duties and responsibilities hereunder, subject to the rules, regulations, and procedures of Company and in effect from time to time.

  • Personnel Equipment and Material Engineer shall furnish and maintain, at its own expense, quarters for the performance of all Engineering Services, and adequate and sufficient personnel and equipment to perform the Engineering Services as required. All employees of Engineer shall have such knowledge and experience as will enable them to perform the duties assigned to them. Any employee of Engineer who, in the reasonable opinion of County, is incompetent or whose conduct becomes detrimental to the Engineering Services shall immediately be removed from association with the Project when so instructed by County. Engineer certifies that it presently has adequate qualified personnel in its employment for performance of the Engineering Services required under this Contract, or will obtain such personnel from sources other than County. Engineer may not change the Project Manager without prior written consent of County.

  • Services Not Included It is not the intent of any Provider to render, nor of any Recipient to receive from any Provider, professional advice or opinions, whether with regard to Tax, legal, treasury, finance, employment or other business or financial matters, technical advice, whether with regard to information technology or other matters, or the handling of or addressing of environmental matters; no Recipient shall rely on, or construe, any Service rendered by or on behalf of a Provider as such professional advice or opinions or technical advice; and all Recipients shall seek all third-party professional advice or opinions or technical advice as it may desire or need.

  • Ancillary and Travel Expenses A. Except as otherwise provided in the Grant Agreement, no ancillary expenses incurred by the Grantee in connection with its provision of the services or deliverables will be reimbursed by the System Agency. Ancillary expenses include, but are not limited to, costs associated with transportation, delivery, and insurance for each deliverable. B. Except as otherwise provided in the Grant Agreement, when the reimbursement of travel expenses is authorized by the Grant Agreement, all such expenses will be reimbursed in accordance with the rates set by the Texas Comptroller’s Textravel guidelines, which can currently be accessed at: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇▇▇.▇▇▇/fmx/travel/textravel/

  • Solicitations for Subcontracts, Including Procurement of Materials and Equipment In all solicitations either by competitive bidding or negotiation made by the Local Government for work to be performed under a subcontract, including procurement of materials or leases of equipment, each potential subcontractor or supplier will be notified by the Local Government of the Local Government’s obligations under this Agreement and the Acts and Regulations relative to Nondiscrimination on the grounds of race, color, or national origin.