Non-Scheduled Appointments. Upon the arrival of the deaf or hard-of- hearing Customer or Companion, DCF Personnel, in consultation with the Customer or Companion as detailed in Section G.2, shall determine the appropriate auxiliary aids and services necessary to ensure effective communication, as well as the timing, duration, and frequency with which they will be provided. DCF Personnel shall perform an initial Communication Assessment and document the results in the deaf or hard- of-hearing Customer’s medical chart or case file.
Appears in 2 contracts
Sources: Settlement Agreement, Settlement Agreement