Common use of Normal Response Time Clause in Contracts

Normal Response Time. The company will respond to requests entered through the Ticket System within 8 hours during normal business hours (GMT). After-hours requests will be responded to within 12 hours [Monday through Friday] and 48 hours [Saturday through Sunday].

Normal Response Time. The company will respond to requests entered through the Ticket System within 8 hours during normal business hours (GMTWAT). After-hours requests will be responded to within 12 hours [Monday through Friday] and 48 hours [Saturday through Sunday].