Notes Section. The ticketing system shall provide for periodic updates and contain a “note” field for detailed documentation of events. The periodic updates shall contain a date and time stamp in Pacific Time of update. The time stamp shall be consistent throughout the ticket update process The Prime Contractor shall respond to all reported Trouble Tickets within the time frames detailed in Section 29.3, CTS Trouble Ticket Priority Definitions and Responses, including dispatching
Appears in 1 contract
Sources: Technology Contracts
Notes Section. The ticketing system shall provide for periodic updates and contain a “note” field for detailed documentation of events. The periodic updates shall contain a date and time stamp in Pacific Time of update. The time stamp shall be consistent throughout the ticket update process The Prime Contractor shall respond to all reported Trouble Tickets within the time frames detailed in Section 29.3, CTS Trouble Ticket Priority Definitions and Responses, including dispatchingprocess
Appears in 1 contract
Sources: Standard Agreement Amendment