Notification and Information. During the continuance of the Agreement the Customer shall, or as applicable take reasonable measures to ensure any End User shall: (1) promptly notify the Company if the Equipment needs maintenance or is not operating correctly. Failure by the Customer or End User (as applicable) so to notify the Company within twenty four (24) hours of the Customer or End User first becoming aware of such failure or incorrect working shall free the Company from all obligations to investigate or correct such failure or incorrect working; (2) make available to the Company such programs (including manufacturer supplied recovery media), operating manuals and information as may be necessary to enable the Company to perform its obligations hereunder and shall if requested by the Company provide staff familiar with the Customer’s or End User’s (as applicable) software and operations, and such staff shall cooperate fully with the Company’s personnel in the diagnosis of any malfunction of the Equipment; (3) make available to the Company, free of charge, all facilities and services reasonably required by the Company to enable the Company to perform the Services including without limitation computer runs, memory dumps, print-outs, data preparation, and office accommodation; (4) provide such telecommunication facilities as are reasonably required by the Company for testing and diagnostic purposes at the Customer’s expense; (5) keep full security copies of the Customer’s or End User’s (as applicable) software, programs and computer records and carry out appropriate system management functions in accordance with best computing practice. The master copies of software or programs are not to be released by the Customer or End User and the Company is to be given only copies thereof if it requests such software or programs.
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Sources: Hardware Maintenance Services Agreement, Hardware Maintenance Services Agreement
Notification and Information. During the continuance of the Agreement the Customer shall, or as applicable take reasonable measures to to, ensure any End User shall:
(1) promptly notify the Company if the Equipment needs maintenance or is not operating correctly. Failure by the Customer or End User (as applicable) so to notify the Company within twenty four (24) hours of the Customer or End User first becoming aware of such failure or incorrect working shall free the Company from all obligations to investigate or correct such failure or incorrect working;
(2) make available to the Company such programs (including manufacturer supplied recovery media), operating manuals and information as may be necessary to enable the Company to perform its obligations hereunder and shall if requested by the Company provide staff familiar with the Customer’s or End User’s (as applicable) software and operations, and such which staff shall cooperate fully with the Company’s personnel in the diagnosis of any malfunction of the Equipment;
(3) make available to the Company, free of charge, all facilities and services reasonably required by the Company to enable the Company to perform the Services including without limitation computer runs, memory dumps, print-outs, data preparation, office accommodation and office accommodation;photocopying; Miscellaneous
(4) provide such telecommunication facilities as are reasonably required by the Company for testing and diagnostic purposes at the Customer’s expense;
(5) keep full security copies of the Customer’s or End User’s (as applicable) software, programs and computer records and carry out appropriate system management functions in accordance with best computing practice. The master copies of software or programs are not to be released by the Customer or End User and the Company is to be given only copies thereof if it requests such software or programsrequests.
Appears in 1 contract
Notification and Information. During the continuance of the Agreement the Customer shall, or as applicable take reasonable measures to to, ensure any End User shall:
(1) promptly notify the Company if the Equipment needs maintenance or is not operating correctly. Failure by the Customer or End User (as applicable) so to notify the Company within twenty four (24) hours of the Customer or End User first becoming aware of such failure or incorrect working shall free the Company from all obligations to investigate or correct such failure or incorrect working;
(2) make available to the Company such programs (including manufacturer supplied recovery media), operating manuals and information as may be necessary to enable the Company to perform its obligations hereunder and shall if requested by the Company provide staff familiar with the Customer’s or End User’s (as applicable) software and operations, and such which staff shall cooperate fully with the Company’s personnel in the diagnosis of any malfunction of the Equipment;
(3) make available to the Company, Company free of charge, charge all facilities and services reasonably required by the Company to enable the Company to perform the Services including without limitation computer runs, memory dumps, print-outs, data preparation, office accommodation and office accommodation;photocopying; Miscellaneous
(4) provide such telecommunication facilities as are reasonably required by the Company for testing and diagnostic purposes at the Customer’s expense;
(5) keep full security copies of the Customer’s or End User’s (as applicable) software, programs and computer records and carry out appropriate system management functions in accordance with best computing practice. The master copies of software or programs are not to be released by the Customer or End User and the Company is to be given only copies thereof if it requests such software or programsrequests.
Appears in 1 contract
Notification and Information. During the continuance of the Agreement the Customer shall, or as applicable take reasonable measures to shall and ensure any End User shall:
(1) promptly notify the Company if the Equipment needs maintenance or is not operating correctly. Failure by the Customer or End User (as applicable) so to notify the Company within twenty four (24) hours of the Customer or End User first becoming aware of such failure or incorrect working shall free the Company from all obligations to investigate or correct such failure or incorrect working;
(2) make available to the Company such programs (including manufacturer supplied recovery media)programs, operating manuals and information as may be necessary to enable the Company to perform its obligations hereunder and shall if requested by the Company provide staff familiar with the Customer’s or End User’s (as applicable) software and operations, and such which staff shall cooperate co- operate fully with the Company’s personnel in the diagnosis of any malfunction of the Equipment;
(3) make available to the Company, Company free of charge, charge all facilities and services reasonably required by the Company to enable the Company to perform the Services including without limitation computer runs, memory dumps, print-outs, data preparation, office accommodation and office accommodation;photocopying; Miscellaneous
(4) provide such telecommunication facilities as are reasonably required by the Company for testing and diagnostic purposes at the Customer’s expense;
(5) keep full security copies of the Customer’s or End User’s (as applicable) software, programs and computer records and carry out appropriate system management functions in accordance with best computing practice. The master copies of software or programs are not to be released by the Customer or End User and the Company is to be given only copies thereof if it requests such software or programsrequests.
Appears in 1 contract