Common use of Notification and submission Clause in Contracts

Notification and submission. The claimant (you, a family member, or appointed executor) must notify the insurer of a claim as soon as possible after the event, but no later than twelve (12) months after the claim event occurring. If the claimant doesn’t do this, the insurer shall not be liable to pay any benefits under the Plan for such claim. Notification can be done telephonically or by e-mail at Tel: ▇▇▇ ▇▇▇ ▇▇▇▇; E-mail: Documentation: You can request claim forms, documentation or information from the insurer by using the contact details provided above. The claimant must provide the insurer with all documents, reports and information necessary to assess the claim. The insurer reserves the right to request any additional information, in order to verify or process the claim, which must be provided at the claimant’s cost. Conditions: If you submitted any permanent Disability claim under this Plan, you have the obligation to undergo reasonable medical treatment by appropriate medical practitioners (a qualified medical specialist supervising his care for that specific condition, illness or injury). This is needed to reasonably prevent a claim event from happening. If a claim needs to be made, the insurer may also need you to see a medical practitioner of its choice to give it extra evidence and information. The insurer will pay the costs of such a medical practitioner. The insurer will only pay the claim when all evidence and information has been accepted by it. Borrowing or security: This Plan does not have any surrender or paid-up value. This means that if the Plan is canceled, you will not receive any pay out. You also cannot borrow money against this Plan or use it as security for a loan other than the credit agreement. Complaints procedures Unresolved Complaints: If we still dispute or reject your claim and you are not satisfied with the reasons provided for such rejection or if you have any unresolved dispute about this Plan, you may refer the matter to the Ombudsman for Long-term Insurance: Third Floor, Sunclare Building, ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, Claremont, Cape Town; Private Bag X45, Claremont, 7735; Tel: (▇▇▇) ▇▇▇ ▇▇▇▇; Fax: (▇▇▇) ▇▇▇ ▇▇▇▇; Email: ; Website: Financial Services Provider Complaints: If you have any complaint about the financial services provider, FNB, you can contact the Complaints Call Centre at Tel: ▇▇▇▇ ▇▇ ▇▇ ▇▇; Fax: ▇▇▇ ▇▇▇ ▇▇▇▇; Email: Unresolved Complaints: If after you have contacted FNB and you have any unresolved dispute about the financial service provided to you, you can contact the FAIS Ombudsman; Sussex Office Park Ground Floor, Block B, ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇ and Sussex Avenue, Pretoria; Tel: ▇▇▇ ▇▇▇ ▇▇▇▇; Fax ▇▇▇ ▇▇▇ ▇▇▇▇; Email: ; Website:

Notification and submission. The claimant (you, a family member, or appointed executor) must notify the insurer of a claim as soon as possible after the event, but no later than twelve (12) months after the claim event occurring. If the claimant doesn’t do this, the insurer shall not be liable to pay any benefits under the Plan for such claim. Notification can be done telephonically or by e-mail at Tel: ▇▇▇ ▇▇▇ ▇▇▇▇; E-mail: Documentation: You can request claim forms, documentation or information from fnblifeclaims.@▇▇▇.▇▇.▇▇ If the insurer by using the contact details provided above. The claimant must provide the insurer with all documents, reports and information necessary to assess the rejects your claim. The insurer reserves the right to request any additional information, in order to verify or process the claim, which must be provided at the claimant’s cost. Conditions: If you submitted any permanent Disability claim under this Plan, you have the obligation ninety (90) calendar days to undergo reasonable medical treatment by appropriate medical practitioners (a qualified medical specialist supervising his care for that specific condition, illness or injury). This is needed to reasonably prevent a claim event from happening. If a claim needs to be made, the insurer may also need you to see a medical practitioner of its choice to give it extra evidence and informationlodge your objection in writing. The insurer will pay the costs reassess your claim based on any representations made in support of such your request for a medical practitionerreview and advise you of our final decision in writing. The insurer will only pay shall be relieved of liability and a claim shall be deemed to have prescribed should summons not have been served on it within a period of six (6) months of your receipt of the claim when all evidence and information has been accepted by itinsurer’s final decision. This is six (6) months period is in addition to the ninety (90) calendar days referred to above. Borrowing or security: This Plan does not have any surrender or paid-up value. This means that if the Plan is canceled, you will not receive any pay out. You also cannot borrow money against this Plan or use it as security for a loan other than the credit agreement. Plan or claim Complaints: If you have any complaint about this Plan or a claim, please contact the Complaints procedures Call Centre on Tel: ▇▇▇ ▇▇▇ ▇▇▇▇; E-mail: ▇▇▇▇@▇▇▇.▇▇.▇▇. You can contract the compliance officer on Tel: ▇▇▇ ▇▇▇ ▇▇▇▇; E-mail: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇.▇▇ Unresolved Complaints: If we still dispute or reject your claim and you are not satisfied with the reasons provided for such rejection or if you have any unresolved dispute about this Plan, you may refer the matter to the Ombudsman for Long-Long- term Insurance: Third Floor, Sunclare Building, ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, Claremont, Cape Town; Private Bag X45, Claremont, 7735; Tel: (▇▇▇) ▇▇▇ ▇▇▇▇; Fax: (▇▇▇) ▇▇▇ ▇▇▇▇; Email: info @▇▇▇▇▇.▇▇. za; Website: Financial Services Provider Complaints▇▇▇.▇▇▇▇▇.▇▇.▇▇ ▇▇▇ ▇▇▇ ▇▇▇▇; Email: If you have any complaint about the financial services provider, FNB, you ▇▇▇▇@▇▇▇.▇▇.▇▇ You can contact the Complaints Call Centre at compliance officer on Tel: ▇▇▇ ▇▇▇ ▇▇ ▇▇ ▇▇; Fax: ▇▇▇ ▇▇▇ ▇▇▇▇; Email: . Unresolved Complaints: If after you have contacted FNB and you have any unresolved dispute about the financial service provided to you, you can contact the FAIS Ombudsman; , Sussex Office Park office Par Ground Floor, . Block B, ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇ and Sussex Avenue, Pretoria; Tel: ▇▇▇ ▇▇▇ ▇▇▇▇; Fax ▇▇▇ ▇▇▇ ▇▇▇▇; Email: info @▇▇▇▇▇▇▇▇▇.▇▇.▇▇; Website:: ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇.▇▇

Notification and submission. The claimant (you, a family member, or appointed executor) must notify the insurer of a claim as soon as possible after the event, but no later than twelve 12 (12twelve) months after the claim event occurring. If the claimant doesn’t do this, the insurer shall not be liable to pay any benefits under the Plan for such claim. Notification can be done telephonically or by e-mail at Tel: ▇▇▇ ▇▇▇ ▇▇▇▇; E-mail: Documentation; or Fax: You can request claim forms, documentation or information from (▇▇▇) ▇▇▇ ▇▇▇▇. If the insurer by using the contact details provided above. The claimant must provide the insurer with all documents, reports and information necessary to assess the rejects your claim. The insurer reserves the right to request any additional information, in order to verify or process the claim, which must be provided at the claimant’s cost. Conditions: If you submitted any permanent Disability claim under this Plan, you have the obligation 90 (ninety) calendar days to undergo reasonable medical treatment by appropriate medical practitioners (a qualified medical specialist supervising his care for that specific condition, illness or injury). This is needed to reasonably prevent a claim event from happening. If a claim needs to be made, the insurer may also need you to see a medical practitioner of its choice to give it extra evidence and informationlodge your objection in writing. The insurer will pay the costs reassess your claim based on any representations made in support of such your request for a medical practitionerreview and advise you of our final decision in writing. The insurer will only pay the shall be relieved of liability and a claim when all evidence and information has been accepted by it. Borrowing or security: This Plan does shall be deemed to have prescribed should summons not have any surrender or paid-up valuebeen served on it within a period of 180 (one hundred and eighty) calendar days of your receipt of the insurer’s final decision. This means that if 180 (one hundred and eighty) calendar day period is in addition to the Plan is canceled, you will not receive any pay out90 (ninety) calendar days referred to above. You also cannot borrow money against this Plan or use it as security for a loan other than the credit agreement. Complaints procedures Unresolved Complaints: If we still dispute or reject your claim and you are not satisfied with the reasons provided for such rejection or if you have any unresolved dispute about this Plan, you may refer the matter to the Ombudsman for Long-term Insurance: Third Floor, Sunclare Building, ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, Claremont, Cape Town; Private Bag X45, Claremont, 7735; Tel: (▇▇▇) ▇▇▇ ▇▇▇▇; Fax: (▇▇▇) ▇▇▇ ▇▇▇▇; Email: ; Website: Financial Services Provider Complaints: If you have any complaint about the financial services provider, FNB, you can contact the Complaints Call Centre at Tel: ▇▇▇▇ ▇▇ ▇▇ ▇▇; Fax: ▇▇▇ ▇▇▇ ▇▇▇▇; Email: Unresolved Complaints: If after you have contacted FNB and you have any unresolved dispute about the financial service provided to you, you can contact the FAIS Ombudsman; Sussex Office Park Ground Floor, Block B, ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇ and Sussex Avenue, Pretoria; Tel: ▇▇▇ ▇▇▇ ▇▇▇▇; Fax ▇▇▇ ▇▇▇ ▇▇▇▇; Email: ; Website:;