Notification of Increased Usage and Stabilization Period. As previously stated in Section 4.3 of the Agreement, Customer agrees to use commercially reasonable efforts to provide NAVITAIRE with the designated advance notice of significant events that may result in Customer’s usage of the Hosted Reservation Services to exceed Peak Usage. Due to the anticipated impact on performance of the Hosted Reservation Services caused by the implementation of the infrastructure to support an increase in Peak Usage (as documented in an amendment as described in Section 4.3 of the Agreement), the first ***** following such implementation will be a stabilization period to allow the Hosted Reservation Services to stabilize from the influence of the increase in infrastructure. During such stabilization period, NAVITAIRE shall be exempted from its obligations with respect to the Service Levels set forth in this Exhibit A, Section 7, and during such time NAVITAIRE will work with Customer to evaluate the Service Levels At the conclusion of the Stabilization Period, the Service Levels set forth in this Exhibit A, Section 7, shall remain in effect unless the parties mutually agree on revised Service Levels, via an amendment to the Agreement. *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL Hosted Services Agreement FINAL NAVITAIRE agrees to provide contacts for the following areas. Customer should use these contacts as necessary.
Appears in 2 contracts
Sources: Hosted Services Agreement (Frontier Group Holdings, Inc.), Hosted Services Agreement (Frontier Group Holdings, Inc.)
Notification of Increased Usage and Stabilization Period. As previously stated in Section 4.3 of the Agreement, Customer agrees to use commercially reasonable efforts to provide NAVITAIRE with the designated advance notice of significant events that may result in Customer’s usage of the Hosted Reservation Services to exceed Peak Usage. Due to the anticipated impact on performance of the Hosted Reservation Services caused by the implementation of the infrastructure to support an increase in Peak Usage (as documented in an amendment as described in Section 4.3 of the Agreement), the first ***** following such implementation will be a stabilization period to allow the Hosted Reservation Services to stabilize from the influence of the increase in infrastructure. During such stabilization period, NAVITAIRE shall be exempted from its obligations with respect to the Service Levels set forth in this Exhibit A, Section 7, and during such time NAVITAIRE will work with Customer to evaluate the Service Levels At the conclusion of the Stabilization Period, the Service Levels set forth in this Exhibit A, Section 7, shall remain in effect unless the parties mutually agree on revised Service Levels, via an amendment to the Agreement. *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL Hosted Services Agreement FINAL NAVITAIRE agrees to provide contacts for the following areas. Customer should use these contacts as necessary.
1 NAVITAIRE Support Center 2 NAVITAIRE Commercial Account Manager
Appears in 1 contract
Sources: Hosted Services Agreement (Frontier Group Holdings, Inc.)