Notifying Members. If possible, the Contractor shall inform the member of the transportation arrangements during the phone call requesting the NEMT service. Otherwise, the Contractor shall obtain the member’s preferred method (e.g., phone call, email, fax) and time of contact, and the Contractor shall notify the member of the transportation arrangements as soon as the arrangements are in place and prior to the date of the NEMT service. Responsibility of determining whether transportation arrangements have been made shall not be delegated to the member. Information about transportation arrangements shall include but not be limited to the name and telephone number of the NEMT provider, the scheduled time and address of pick-up, and the name and address of the provider to whom the member seeks transport.
Appears in 2 contracts
Sources: Health Plan Services Contract, Health Plan Services Contract
Notifying Members. If possible, the Contractor shall inform the member Member of the transportation Transportation arrangements during the phone call requesting the NEMT service. Otherwise, the Contractor shall obtain the memberMember’s preferred method (e.g., phone call, email, fax) and time of contact, and the Contractor shall notify the member Member of the transportation Transportation arrangements as soon as the arrangements are in place and prior to the date of the NEMT service. Responsibility of determining whether transportation Transportation arrangements have been made shall not be delegated to the memberMember. Information about transportation Transportation arrangements shall include but not be limited to the name and telephone number of the NEMT providerProvider, the scheduled time and address of pick-up, and the name and address of the provider Provider to whom the member Member seeks transport.
Appears in 1 contract
Sources: Health Plan Services Contract