Objectives of Service Level Requirements Sample Clauses
Objectives of Service Level Requirements. The Client and Paradigm acknowledge and agree that the purpose of this Addendum B is:
a) To create an environment of co-operative relationship between Paradigm and the Client to ensure effective support for the Client’s end users.
b) To document the responsibilities of the Client and Paradigm with respect to the Service Level Requirements.
c) To ensure that the Client achieves the provision of high quality of service for its end users with the full support of Paradigm.
d) To define the services to be provided by Paradigm and the level of service, which can be expected by the Client.
e) To detail the information Paradigm requires from the Client in order for Paradigm to begin its investigations of an Incident.
f) To provide a common understanding of service requirements/capabilities.
Objectives of Service Level Requirements. The CUSTOMER and PARADIGM acknowledge and agree that the purpose of this Addendum B is: • To create an environment of co-operative relationship between PARADIGM and the CUSTOMER to ensure effective support for the CUSTOMER’s end users. • To document the responsibilities of the CUSTOMER and PARADIGM with respect to the Service Level Requirements. • To ensure that the CUSTOMER achieves the provision of high quality of service for its end users with the full support of PARADIGM. • To define the services to be provided by PARADIGM and the level of service, which can be expected by the CUSTOMER. • To detail the information PARADIGM requires from the CUSTOMER in order for PARADIGM to begin its investigations of an Incident. • To provide a common understanding of service requirements/capabilities.
Objectives of Service Level Requirements. The Client and Paradigm acknowledge and agree that the purpose of this Addendum B is:
a) To create an environment of co-operative relationship between Paradigm and the Client to ensure effective support for the Client’s end users.
b) To document the responsibilities of the Client and Paradigm with respect to the Service Level Requirements.
c) To ensure that the Client achieves the provision of high quality of service for its end users with the full support of Paradigm.
d) To define the services to be provided by Paradigm and the level of service, which can be expected by the Client. Docusign Envelope ID: BD9947C8-D404-4708-A0AE-5CFB50D8D837
e) To detail the information Paradigm requires from the Client in order for Paradigm to begin its investigations of an Incident.
f) To provide a common understanding of service requirements/capabilities.