ON-GOING SUPPORT Sample Clauses
The ON-GOING SUPPORT clause defines the obligation of one party, typically a service provider, to continue providing assistance, maintenance, or updates after the initial delivery of a product or service. This support may include troubleshooting, software updates, technical help, or regular maintenance, and can be specified for a set period or as needed. Its core function is to ensure that the recipient continues to receive necessary help to keep the product or service functioning properly, thereby reducing downtime and addressing issues that may arise post-delivery.
ON-GOING SUPPORT. Sensor-Technik agrees to provide technical and engineering support for the Product and the manufacturing of the Product on an as needed and on-going basis. The Parties agree to negotiate in good faith, and to enter into a consulting agreement concerning this on-going technical support.
ON-GOING SUPPORT. During the Subscription Term, MobiChord or its authorized reseller, as applicable, shall provide support for the Subscription Service as set forth herein.
ON-GOING SUPPORT. At the conclusion of the Product Development and Prototype Phase of the Program, Plexus and the Customer will jointly review the entire Program to assure compliance with the Program Specifications. When this has been completed, Plexus will notify the Customer in writing that this Phase has been completed, and the Customer will have thirty (30) days to respond by identifying errors or omissions they believe should be corrected by Plexus under this Agreement. After that period, the Customer requests for on-going support will be handled on a time and materials basis at Plexus' then current billing rates.
ON-GOING SUPPORT. The Contractor shall provide on-going technical support to the mission for [**Redacted**] after launch. A one-day or less callback response is required. The Contractor should plan for a level of effort labor equivalent to [**Redacted**] for [**Redacted**] months.
ON-GOING SUPPORT. Supplier shall provide, per the terms of this agreement, on-going technical support via telephone to Alcatel, 24 hours a day, 7 days a week during the term of the Agreement or for the term of any support agreement signed under the Agreement or for the remainder of the end-user’s Warranty period, whichever is longer. Notwithstanding the forgoing all technical support during the warranty period will be provided at no charge. Such support will be rendered from a Supplier location approved by Alcatel. This support will be rendered in accordance with a mutually developed support operation procedure that documents critical support elements, including without limitation call reporting and closure, remote access control, performance measurements and reporting, escalation, criticality classification and response, software patch management, call-out procedures, and engineering complaint responses. Such operating procedures will be documented within 30 calendar days after the date of the Agreement. Such support will include software fixes to Alcatel TAC reported problems related to Supplier provided software within a range to include the current market release to the two prior market releases.
ON-GOING SUPPORT. IDU shall make available to CLIENT: (a) Updates and Upgrades; and (b) access (via CLIENT’s use of the Internet, telephone or other means established by IDU) to: (i) IDU’s helpdesk; (ii) qualified technical personnel for advice regarding CLIENT's use of the Software (collectively "On-Going Support" and provided as part of the Annual, Monthly or Cloud License Fee as may be applicable). Unless indicated otherwise in a Schedule, for an initial period of twelve (12) consecutive months beginning upon the effective date of a Schedule, IDU shall provide to CLIENT On- Going Support with respect to the Software designated therein and, in consideration thereof, CLIENT shall pay IDU an Annual, Monthly or Cloud License fee based on a percentage of IDU's then current standard Software license fee for the affected Software as determined in the Schedule. Thereafter, should the CLIENT elect to use the Software then IDU will invoice CLIENT the appropriate Annual, Monthly or Cloud License fee prior to the anniversary date of the then current License period or, in the case of multiple year commitments for which full payment has been received by IDU, prior to the expiration of such commitment and annually or monthly thereafter. If CLIENT elects to renew the License, it shall pay the applicable License fee within thirty (30) days from the date of invoice and, in any event, prior to the expiration date of the License period. Nothing in this Section shall entitle CLIENT to receive Software updates and upgrades, which are separately priced and licensed by IDU as new products or new modules to existing products. If CLIENT allows the License to lapse, it may thereafter renew such support for the affected Software by paying the then current Annual or Monthly License fee plus an amount equal to the aggregate License fees that would have been payable for the affected Software during the period of lapse. This does not apply to Cloud Licensing. When IDU issues an Upgrade, IDU will endeavour to provide On-Going Support for a minimum of two (2) versions immediately preceding the latest Upgrade. Notwithstanding the foregoing, IDU, at its option, may elect to discontinue the provision of On-Going Support with respect to any version by providing CLIENT with no less than six (6) months prior written notice. This does not apply to Cloud Clients. In the case of Cloud Clients IDU will be facilitating the hosting the software and will upgrade this software to the latest versions as and when approp...
ON-GOING SUPPORT. In consultation with the Licensee, the Corporation may provide on-going support, supervision and quality control, including co-facilitation and facilitation rating.
ON-GOING SUPPORT. The Independent Engineer shall provide impartial technical advice to the Project Developer and the Ministry in case of issues or disputes of a technical nature arising under or in connection with the Project Development Agreement or the Power Purchase Agreement, on the written request of either the Ministry or the Project Developer copied to the other, including in relation to:
ON-GOING SUPPORT. Supplier's Designated Representative shall respond to calls from ValueLink regarding any issues or problems with the Card Order Fulfillment Services no later than the next business day. Supplier will provide Value Link with an emergency contact number as backup.
ON-GOING SUPPORT. CPTS agrees to provide technical and engineering support for the Products and/or Modules and the manufacturing of the Modules on an as needed and on-going basis. The Parties agree to negotiate in good faith, and to enter into a consulting agreement concerning this on-going technical support.