Common use of On-site Field Technician Clause in Contracts

On-site Field Technician. If included in the applicable Support Description, upon Customers request, Vendor will use its commercially reasonable efforts to dispatch a field service technician (“FST”) to the affected Customer site in accordance with the terms and timeframes detailed in the applicable Support Description. On-Site FST is limited to hardware replacement only. Vendor does not provide on-site software assistance. On-site FST dispatch may not be available for some products, or in some geographic regions, and if desired for on-going support, may require a set-up period before it is made available to Customer. During such “set up” period, Vendor will use commercially reasonable efforts to provide to Customer the closest available service then available with respect to such Product line, or in such geographic region. All on-site services are provided in the regional time zone where Vendor’s records show the Product is located.

On-site Field Technician. If included in the applicable Support Description, upon Customers request, Vendor will use its commercially reasonable efforts to dispatch a field service technician (“FST”) to the affected Customer site in accordance with the terms and timeframes detailed in the applicable Support Description. On-Site FST is limited to hardware replacement only. Vendor does not provide on-on- site software assistance. On-site FST dispatch may not be available for some products, or in some geographic regions, and if desired for on-going support, may require a set-up period before it is made available to Customer. During such “set up” period, Vendor will use commercially reasonable efforts to provide to Customer the closest available service then available with respect to such Product line, or in such geographic region. All on-site services are provided in the regional time zone where Vendor’s records show the Product is located.