Common use of Onsite Service Clause in Contracts

Onsite Service. Upon the issuance of a service request from a Call Center, Vsource will arrange for a technician to arrive at an End User's location to make diagnoses, make repairs and/or replace parts. Vsource will manage on a daily basis the status of each service request for actions taken, each service request that cannot be completed at an End User's location and parts consumption during the course of hardware resolution.