Operate, Enhance, and Scale DER Community. The goal of this task is to operate and maintain the DER Community program, enhance the program offerings for each customer segment over time, and scale the Community with new capabilities and service offerings. • Provide ongoing operations support to the Community via the DER Platform including: a) bid management services to optimize the value of the managed energy portfolio in providing grid services, b) ongoing coordination with Community participants to achieve a high level of satisfaction relative to revenue generation, minimal disruption to operations, and financial risk tolerance. • Provide Quarterly Progress Reports of key performance indicators on the DER Community Program. • Monitor utility programs and grid services markets to ensure that resource bidding strategies are capturing the highest value based on current and forecasted market prices. • Support the large commercial, industrial, and municipal facility participants by providing timely and accurate information to support their behind-the-meter optimization strategies to maximize the value of energy cost savings, demand charge savings, grid services market revenues, and other stacked value streams, and to minimize the risk of underperformance in response to dispatch notifications. • Provide notifications to participants of upcoming market dispatches, that includes but is not limited to the following: o text messaging o phone calls o an existing smart phone app o or through connected APIs • Provide settlement calculations within the DER Platform, which will be used to verify resource performance within grid services markets as well as to facilitate processing of payments for performance in grid services markets. • Upgrades and functionality enhancements will be provided over time to adapt to changing grid services market regulations and new grid services market opportunities, as well as to continually improve the platform’s functionality, changing resource management requirements, and advancements in technical capabilities. Include listings of pertinent new features, or upgrades to the Olivine DER Platform, Community App, and Webstore12 in Quarterly Progress Reports. • Provide ongoing customer service support to Community participants. Program partners will maintain a customer support center to answer customers’ technical, market, or program questions, troubleshoot customers’ technical issues, or to support adjustments in resource availability levels due to changes in operations or upgrades to equipment within customers’ facilities. • Facilitate the deployment of new electrical equipment, such as energy storage systems, grid-enabled devices, energy management controls, microgrid controls, and/or advanced telemetry equipment. Olivine will work closely with Community participants deploying new or upgraded equipment, whether funded by this grant or from other sources, to ensure a seamless technical integration of resources and systems into the DER Platform. • Conduct ongoing outreach and onboarding for new Community participants. • Enhance the DER Community App for residential and SMB customers. The App will be upgraded periodically to provide increased functionality, ease of use, user interface improvements, and information on energy usage to Community Participants. • Enhance the Webstore offerings over time to provide new technology and service offerings to participants. (Residential and SMB participants may use this Webstore to obtain any free or discounted equipment that may be offered through the Community.) • Manage the Community participants’ energy journey to increase their use of DERs, and increase the value of existing DERs through integration into grid service market opportunities over time. • As the Community’s resources grow, and market regulations and requirements change, the program may provide access to new grid services market opportunities as available and determined by the CAM and Recipient, to enable community members to capture increased revenues from new market opportunities, while balancing their financial and operational risk tolerance.
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Sources: Grant Agreement, Grant Agreement