Common use of Operation of the Scheme Clause in Contracts

Operation of the Scheme. 2.1. Operate and manage the Scheme to achieve the stated Scheme Objectives. 2.2. Accept and process applications for certification from applicants from all sectors and locations within the UK, via a range of application channels, to include telephone and website bookings. 2.3. Offer support and advice to applicants, within the context of the UKAS accreditation to EN45011. 2.4. Carry out rigorous and transparent assessments (to include re-assessments of existing certificate holders) of Customers, in accordance with the provisions of the Standard, and to the maximum extent reasonably possible, in accordance with the reasonable instructions and requests contained within each application. Accordingly, the Operator shall: 2.4.1. maintain a cadre of fully competent assessors, and shall monitor and evaluate the performance of those engaged to perform assessments on its behalf. 2.4.2. ensure that its assessors are in each case a fit and proper person, particularly if an assessment has the potential for unsupervised contact with children or vulnerable adults. 2.4.3. ensure that at least one certifier quality assures the conclusions of the lead assessor prior to confirming the decision. 2.5. Monitor Customers’ compliance with their sub-licence, in particular make sure that Customers do not hold themselves out as being certified beyond the expiry period unless a re-assessment has been successfully completed. 2.6. Monitor, and require notification from, the Customer for changes in corporate structure, mergers or other material changes and if such event arises make prompt decisions about the Customer’s continued ability to comply with their sub-licence. 2.7. Notify Customers of the outcome of their assessments promptly (see SLA Ref #1) 2.8. Provide each Customer who successfully passes the Assessment in the Scheme with (see SLA Ref #2): 2.8.1. A written debrief detailing its performance against each measure within the Standard (along with brief supporting commentary); 2.8.2. A sub-licence in the form in Schedule xxx which will permit the Customer to display the Hallmark subject to certain terms and conditions;