Common use of Operational Aspects Clause in Contracts

Operational Aspects. OCH A/S shall provide 24 hour Help Desk support from ServiceCenter to PASSIVE CUSTOMER regarding the OCH system. PASSIVE CUSTOMER's usage of Help Desk support from ServiceCenter will be invoiced by OCH A/S according to the current OCH price list, see Annex 1. The OCH system and the underlying production environment are designed to be available 24 hours a day, all days of the year, with the exception of planned service windows. However, OCH A/S does not provide any guarantee for such availability. Service windows are basically planned outside normal working hours during the period from 18.00 to 08.00 hours. Extraordinary interruptions - e.g. in case of system re-engineering - will be advised at a notice of 14 days. In connection with the transition from/to summer time, there may be interruptions of a duration up to two hours. OCH A/S response times are specified in Annex 4. OCH A/S does not provide any guarantee as to when observed faults have been repaired. As facility management operator for OCH A/S, Servicedesk physical ▇▇▇▇▇▇▇ period in Servicedesk is all weekdays (Monday-Friday) 08.00-16.00 hours. In addition to this time schedule, a special on-call service is provided. Invoicing for the above services shall be made in accordance with the OCH price list, see Annex 1. PASSIVE CUSTOMER shall not be entitled to perform batch runs, which shall mean collection of major transaction volumes in one run, without prior agreement with ServiceCenter.

Operational Aspects. OCH A/S shall provide 24 hour Help Desk support from ServiceCenter to PASSIVE DIRECT CUSTOMER regarding the OCH systemSystem. PASSIVE DIRECT CUSTOMER's usage of Help Desk support from ServiceCenter will be invoiced by OCH A/S according to the current OCH price listPrice List, see Annex 1. The OCH system System and the underlying production environment are designed to be available 24 hours a day, all days of the year, with the exception of planned service windows. However, OCH A/S does not provide any guarantee for such availability. Service windows Windows are basically planned outside normal working hours during the period from 18.00 to 08.00 hours. Extraordinary interruptions - e.g. in case of system re-engineering - will be advised at a notice of 14 days. In connection with the transition from/to summer time, there may be interruptions of a duration up to two hours. OCH A/S response times Response Times are specified in Annex 4. OCH A/S does not provide any guarantee as to when observed faults have been repaired. As facility management operator for OCH A/S, Servicedesk physical ▇▇▇▇▇▇▇ period in Servicedesk ServiceCenter is all weekdays (Monday-Monday- Friday) 08.00-16.00 hours. In addition to this time schedule, a special on-call service is provided. Invoicing for the above services shall be made in accordance with the OCH price listPrice List, see Annex 1. PASSIVE DIRECT CUSTOMER shall not be entitled to perform batch runs, which shall mean collection of major transaction volumes in one run, without prior agreement with ServiceCenter.

Operational Aspects. OCH A/S shall provide 24 hour Help Desk support from ServiceCenter to PASSIVE DIRECT CUSTOMER regarding the OCH systemSystem. PASSIVE DIRECT CUSTOMER's usage of Help Desk support from ServiceCenter will be invoiced by OCH A/S according to the current OCH price listPrice List, see Annex 1. The OCH system System and the underlying production environment are designed to be available 24 hours a day, all days of the year, with the exception of planned service windows. However, OCH A/S does not provide any guarantee for such availability. Service windows Windows are basically planned outside normal working hours during the period from 18.00 to 08.00 hours. Extraordinary interruptions - e.g. in case of system re-engineering - will be advised at a notice of 14 days. In connection with the transition from/to summer time, there may be interruptions of a duration up to two hours. OCH A/S response times Response Times are specified in Annex 4. OCH A/S does not provide any guarantee as to when observed faults have been repaired. As facility management operator for OCH A/S, Servicedesk physical ▇▇▇▇▇▇▇ period in S Servicedesk is physical manned all weekdays (Monday-Friday) 08.00-16.00 hours. In addition to this time schedule, a special on-call service is provided. Invoicing for the above services shall be made in accordance with the OCH price listPrice List, see Annex 1. PASSIVE DIRECT CUSTOMER shall not be entitled to perform batch runs, which shall mean collection of major transaction volumes in one run, without prior agreement with ServiceCenter.