Operational Efficiency. The operation of Licensor¶V V\VWhaHndPleVd byLthVe hosting provider. Their goal of uptime is passed by Licensor directly to Licensor¶VLic ensees. This target is 99.9 ZKLFK LV HTXLYDOHQW WR OHVV WKDQ PLQXWHV¶ Planned downtime is not included in the calculation of operational efficiency The hosting provider monitors the systems 24 hours a day and takes immediate action if a fault occurs in order to comply with the above operational objective.
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Sources: Software License Agreement, Software License Agreement, Software License Agreement