Operational Efficiency. The operation of Licensor’s systems is handled by the hosting provider. Their goal of uptime is passed by Licensor directly to Licensor’s Licensees. This target is 99.9% which is equivalent to less than 45 minutes’ downtime per month. Planned downtime is not included in the calculation of operational efficiency The hosting provider monitors the systems 24 hours a day and takes immediate action if a fault occurs in order to comply with the above operational objective.
Appears in 2 contracts
Sources: Software License Agreement, Software License Agreement