Common use of Operational Governance Clause in Contracts

Operational Governance. Operational governance consists of day-to-day management of the Services, issue resolution, and Customer-specific technology decisions. Success of the governance model rests largely on managing operational governance, including resolving issues and making decisions, at the lowest possible level. Thus, the vast majority of issues are resolved through direct interaction between the Service Providers and Customers with DIR participation for some escalated issues as appropriate. This approach provides for good management practice, with individuals who have the greatest knowledge of the situation empowered to act, and enables the governance committees to focus on escalated issues and strategic decision making. MSI participation and effort in these meetings are a major component in the MSI account management responsibilities. Service Component Providers participate in these meetings as required, based on agenda topics.