Operational Reports. (A) HPES will provide to HPI the operational reports (A) described in this Agreement, including the reports listed in Schedule 8 at the frequency and in the format specified therein, and (B) requested by HPI on an ad hoc or periodic basis (collectively, “Reports”). Within 90 days following the Effective Date, HPES will provide to HPI an updated and revised Schedule 8 that, with HPI’s approval, will replace the Schedule 8 attached to this Agreement as of the Effective Date. All Reports will be provided at no additional charge to HPI or the other Service Recipients, provided that ad hoc reports that must be created manually and cannot be created utilizing the existing HPES Personnel, are subject to an additional Charge calculated using the applicable rates set forth in the Rate Card. Unless otherwise specified in this Agreement, all Reports to be provided on a periodic basis will be provided monthly on the 15th day of each month in an electronic format. (B) HPES will validate the data comprising the Reports provided under the Agreement, including by analyzing such underlying data. Such analysis will include a review of each data source for validity and accuracy, using a statistically significant number of validation points. In the event that such data is reasonably suspected to be invalid, HPES will (1) notify HPI no later than five days after suspecting such invalid data, and (2) engage with the applicable Report recipient to investigate and resolve such invalid data.
Appears in 3 contracts
Sources: Information Technology Service Agreement (Hp Inc), Information Technology Service Agreement (Hewlett Packard Enterprise Co), Information Technology Service Agreement (Hewlett Packard Enterprise Co)