Common use of Operational Transition Clause in Contracts

Operational Transition. 12.1 Subject to the provisions of paragraph 4 above, the Service Provider shall use Commercially Reasonable Efforts to perform the activities identified in the Exit Plan as required to effect a smooth transfer of operational responsibilities for the Replacement Services. This may include (to the extent applicable to the Replacement Services and where not already documented in this Schedule 15) the following: 12.1.1 carrying out such activities within the time frames specified in the Exit Plan and ensuring that the quality metrics and other acceptance and handover completion processes specified in the Exit Plan are complied with or, if none are specified, ensuring the quality levels achieved are consistent with Good Industry Practice; 12.1.2 documenting and delivering object libraries, reference files and Software used to provide the Services; 12.1.3 delivering the existing Systems support profiles, monitoring or System logs, the Documentation, problem tracking/resolution Documentation and status reports; 12.1.4 providing work volumes, staffing requirements, actual Service Levels and information on historical performance for each service component, over the twelve (12) months preceding the commencement of the Termination Assistance Period; 12.1.5 with respect to work in progress as at the end of the Termination Assistance Period, documents the current status, stabilising for continuity during transition, and providing any required training to achieve transfer of responsibility without loss of momentum or adverse impact on project timetables; and 12.1.6 providing information and process dashboard data for reports, as required.

Operational Transition. 12.1 Subject to the provisions of paragraph 4 above, the Service Provider shall use Commercially Reasonable Efforts to perform the activities identified in the Exit Plan as required to effect a smooth transfer of operational responsibilities for the Replacement Services. This may include (to the extent applicable to the Replacement Services and where not already documented in this Schedule 15) the following: 12.1.1 carrying out such activities within the time frames specified in the Exit Plan and ensuring that the quality metrics and other acceptance and handover completion processes specified in the Exit Plan are complied with or, if none are specified, ensuring the quality levels achieved are consistent with Good Industry Practice; 12.1.2 documenting and delivering object libraries, reference files and Software used to provide software comprised in the ServicesDeveloped IPR; 12.1.3 delivering the existing Systems systems support profiles, monitoring or System system logs, the Documentation, problem tracking/resolution Documentation documentation and status reports; 12.1.4 providing work volumes, staffing requirements, actual Service Levels and information on historical performance for each service component, over the twelve (12) months preceding the commencement of the Termination Assistance Period; 12.1.5 with respect to work in progress as at the end of the Termination Assistance Period, documents the current status, stabilising for continuity during transition, transition and providing any required training to achieve transfer of responsibility without loss of momentum or adverse impact on project timetables; and 12.1.6 providing information and process dashboard raw data for reports, as required.